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Instagram's official response

blog.instagram.com

21–30 of 258 posts

Re: Instagram's official response

#21
Take it with a grain of salt. They tried to sneak this by and it blew up in their faces.

While under oath, Kevin Systrom: “No, we never received any offers,”

Reality, Instagram had an offer from Twitter and Kevin Systrom had direct knowledge.

http://bits.blogs.nytimes.com/2012/12/16/disruptions-instagr...

That said, at least it looks like they're going to tweak the TOS change in favor of their users. But with Facebook pulling the reigns, we all know where this will end.

Re: Instagram's official response

#22
post #9
post #2

I don't think Instagram/Systrom had any intention to sell user photos or do anything as drastic as the blogosphere made its TOS changes sound. It did the right thing responding so quickly to user feedback. Hopefully it'll result in a TOS that lets Instagram monetize without infringing on the privacy of its users.

> Hopefully it'll result in a TOS that lets Instagram monetize without infringing on the privacy of its users. And maybe just maybe they will review further TOS changes before unleashing them. If these terms were really against Instagram's plans, it's almost even more pathetic.

I agree. There is a lot of attention paid to TOS changes lately. How could they not see that this would come with heavy backlash? I know he keeps saying "not our intention" in that post, but intentions don't amount to anything if the TOS clearly gives them carte blanche with your photos. Just some really bad public relations going on there.

Re: Instagram's official response

#23

Great, now all the bitching can change to be about their plans to advertise. The sense of entitlement that people have is getting ridiculous. Why do you deserve an absolutely free service?

We (consumers) deserve to have an honest description of how our data is and will be used. We also deserve to receive the service we signed up for and not have the ToS switched on us midway through the lifecycle of the product. The fact that that is happening is dishonest, and is called a "bait and switch" in most other industries.

Re: Instagram's official response

#24

Great, now all the bitching can change to be about their plans to advertise. The sense of entitlement that people have is getting ridiculous. Why do you deserve an absolutely free service?

No. I'll hold my judgement until I see the new TOS, but what they propose in this blog post is much more reasonable. If the new TOS reflect that, I see little reason to bitch about it.

Re: Instagram's official response

#25
I like this response. Terms of Service often need to change over time and, as of late, the Internet seems to have made a game out of ripping the changes to shreds when put forward by a known brand.

I'm looking forward to seeing how companies handle ToS changes moving forward. Is there a way to avoid the backlash altogether?

Re: Instagram's official response

#26
post #4

This is a completely different style of incident response than parent company Facebook's. I much prefer this (relatively) straight up approach, although I'll admit it's more likely to come back and bite them in the arse a few years down the line.

Why will it come back to bite them?

Because some day they will want to do the things he is insisting they "have no intention" of doing and this post will come back to bite them.

Re: Instagram's official response

#28

Great, now all the bitching can change to be about their plans to advertise. The sense of entitlement that people have is getting ridiculous. Why do you deserve an absolutely free service?

I don't think users feel that way. What they want is to be acknowledged and respected for helping build the server to what it is today. No users = no service. Don't sell us out just because you chose to take money and sell for a cool bil.

Re: Instagram's official response

#29
When you're getting into bed with Facebook, writing poor terms of service in the same week that you lie about acquisition offers is a pretty damn good way of souring the well. If they revise the ToS and remove the offending sections, good, but for some, it will already be too late.

Re: Instagram's official response

#30
post #4

This is a completely different style of incident response than parent company Facebook's. I much prefer this (relatively) straight up approach, although I'll admit it's more likely to come back and bite them in the arse a few years down the line.

Why will it come back to bite them?

I'm not saying it will, but that it's more likely to. No-one knows what technology brings to the table.

Eg. "it is not our intention to sell your photos"

But what if some kickass image analysis startup emerges that can mine valuable data from billions of pics. And then sell that data. So, just like Twitter with its firehose, Instagram licences its data to 3rd parties. They've just ruled that out (except they haven't, because licensing something is legally different to selling it, if not in substance).

It's a lawyer's job to leave terms as much in their client's favour as they can get away with. It would be foolish to close avenues for no reason. There's a balancing act with PR but overall I think Instagram were just unlucky here and handled it well.

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