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It's interesting that I had to close 3 popups just to read this article, two of them were for tracking cookies
GDPR popups remind me of the spam popups of the 90s.
You don’t need a cookie banner for functional cookies, and opt out should be a single button.
It's interesting that I had to close 3 popups just to read this article, two of them were for tracking cookies
AI couldn't do this job with a checklist. It would forget the entire checklist after two responses, then get fixated on the words that the customer used to complain about how dumb the AI was and loop until they hung up and called back to hopefully clear the context.
edit: Unless Kinney had been sold a product that used caller ID to carry over context, then the customer's best chances would be to scream "Agent!" over and over again (to get put on hold for 45 minutes, then transferred to the most screamed-at Philippine minimum-wage gig worker on the planet), or to show up to the drugstore and start screaming at people.
First, The technology works, and it scales, but the whole bottleneck is domain expertise and implementation. These are expensive, and hard to scale. We hire pharmacists as project managers, that's how important domain expertise and implementations are.
Second, the amount of noise of "Voice AI for " is incredible. Most of them are completely clueless about the industry & basically "YC-striver" type who can only sell to other yc companies. They fail hard the moment they touch critical functions of the real world.
We have hundreds of pharmacies with us now and they mostly successful and happy. Our biggest friction is customers being burned by vendors like this and writing off AI altogether as "not ready".
if you've tried to legitimately productionize LLMs to deliver a specific repeatable outcome, rather than human editable output(text, code), you know the models still aren't there yet and the whole product experience feels hacky
https://arstechnica.com/tech-policy/2024/02/air-canada-must-...
> Air Canada essentially argued that “the chatbot is a separate legal entity that is responsible for its own actions”
Pharmacy phone lines are a terrible first use case for voice AI. Older callers, drug names, insurance mess, zero patience. Automating "store hours" is fine. Automating refill exceptions is how you get this outcome.
So - I run a company that does AI agents for pharmacy. We are at Series B now and growing well - series C in 9-12 months given growth. We just acquired a competitor of that vendor so very much an insider. First, The technology works, and it scales, but the whole bottleneck is domain expertise and implementation. These are expensive, and hard to scale. We hire pharmacists as project managers, that's how important doma…