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Proton AG Services is currently experiencing some issues

status.proton.me

21–30 of 44 posts

Re: Proton AG Services is currently experiencing some issues

#21

literally signed up for proton mail, their yearly paid plan, around half an hour ago. I assumed an email service was supposed to be stable first, given how important it is. I was going to use proton mail as my contact email with my domain registrar. This outage may change my mind. REFUND?

Been a customer for years (6ish) and this is the only outage I can remember. Others may have happened but they weren't significant enough me to notice

Re: Proton AG Services is currently experiencing some issues

#22

literally signed up for proton mail, their yearly paid plan, around half an hour ago. I assumed an email service was supposed to be stable first, given how important it is. I was going to use proton mail as my contact email with my domain registrar. This outage may change my mind. REFUND?

I've been a paying customer for many years and can't recall the last time this happened apart from now. It's honestly been a pretty stable service and rarely encountered any issues with it.

Re: Proton AG Services is currently experiencing some issues

#23

literally signed up for proton mail, their yearly paid plan, around half an hour ago. I assumed an email service was supposed to be stable first, given how important it is. I was going to use proton mail as my contact email with my domain registrar. This outage may change my mind. REFUND?

I've used Proton for a couple of years and have never had problems before today, so I think their engineering is of a high standard.

In fact, I applied for an Engineering Director role there not too long ago and they rejected me, so they must have extremely high standards!

Re: Proton AG Services is currently experiencing some issues

#24
post #18

literally signed up for proton mail, their yearly paid plan, around half an hour ago. I assumed an email service was supposed to be stable first, given how important it is. I was going to use proton mail as my contact email with my domain registrar. This outage may change my mind. REFUND?

What made you pick proton over something like mailbox.org? You'd get calendar and contacts sync, IMAP and POP access, custom domains, really nice webmail, and so on.. Proton seems really limited for what you get, and the webmail is absolutely abysmal in performance and design.

Mailbox.org is based in Germany, which is why you generally cannot trust its feature that automatically encrypts all incoming emails. Other german mail providers, such as Tuta, have already been forced at the direction of government authorities to store every incoming email from certain accounts separately in unencrypted form. Even though Proton also cooperates with authorities, Swiss data protection laws are significantly stricter in this regard. So far, there is no regulation there that requires them to implement a backdoor. They only disclose metadata, the IP address, and the backup email address. Whereas Mailbox would have to forward the entire emails to the authorities.

Re: Proton AG Services is currently experiencing some issues

#25
post #18

Earlier quoted context omitted.

What made you pick proton over something like mailbox.org? You'd get calendar and contacts sync, IMAP and POP access, custom domains, really nice webmail, and so on.. Proton seems really limited for what you get, and the webmail is absolutely abysmal in performance and design.

Mailbox.org is based in Germany, which is why you generally cannot trust its feature that automatically encrypts all incoming emails. Other german mail providers, such as Tuta, have already been forced at the direction of government authorities to store every incoming email from certain accounts separately in unencrypted form. Even though Proton also cooperates with authorities, Swiss data protection laws are signifi…

I see, I don't use email for anything private because even if my mail server stores it encrypted, it passes through potentially multiple other servers on the way which have unknown privacy.

It's just for notifications and newsletters mostly.

Re: Proton AG Services is currently experiencing some issues

#27
post #25

Earlier quoted context omitted.

Mailbox.org is based in Germany, which is why you generally cannot trust its feature that automatically encrypts all incoming emails. Other german mail providers, such as Tuta, have already been forced at the direction of government authorities to store every incoming email from certain accounts separately in unencrypted form. Even though Proton also cooperates with authorities, Swiss data protection laws are signifi…

I see, I don't use email for anything private because even if my mail server stores it encrypted, it passes through potentially multiple other servers on the way which have unknown privacy. It's just for notifications and newsletters mostly.

Doesn’t your bank require an email address? What about your job/employer? Never bought insurance online?

I hate to use emails for private matters too, but can’t avoid it unfortunately

Re: Proton AG Services is currently experiencing some issues

#28

literally signed up for proton mail, their yearly paid plan, around half an hour ago. I assumed an email service was supposed to be stable first, given how important it is. I was going to use proton mail as my contact email with my domain registrar. This outage may change my mind. REFUND?

I've used Proton for a couple of years and have never had problems before today, so I think their engineering is of a high standard. In fact, I applied for an Engineering Director role there not too long ago and they rejected me, so they must have extremely high standards!

I've been a Proton customer since before they started issuing proton.me email addresses. Never had any problems, including today. Right now I can check my email just fine.

Re: Proton AG Services is currently experiencing some issues

#29

literally signed up for proton mail, their yearly paid plan, around half an hour ago. I assumed an email service was supposed to be stable first, given how important it is. I was going to use proton mail as my contact email with my domain registrar. This outage may change my mind. REFUND?

I recommend reading documentation on refunds before signing up for service. It's much much more effective than relying on a message board.
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