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GoDaddy gave a domain to a stranger without any documentation

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Re: GoDaddy gave a domain to a stranger without any documentation

#21

Post by boredatoms »

crazygringo wrote: post #17
PunchyHamster wrote: post #2

I have no reason why would anyone use godaddy 10 years ago let alone today

It's literally the largest registrar in the world, by a large margin. When you're a business and want something reliable, picking the most popular provider is usually a strategy that works decently well. They're more likely to have established processes that work for all sorts of cases. That's what makes this particular story so egregious. Domains are a very funny business. I can't think of anything so crucial to bus…

Then a paid support plan at $500/mo for those mho want it?

Re: GoDaddy gave a domain to a stranger without any documentation

#22

Post by Zak »

TZubiri wrote: post #18
LeoPanthera wrote: post #13

Earlier quoted context omitted.

This comments reads sarcastic, but it makes a serious point. GoDaddy has an extremely poor reputation. At some point you must accept that choosing companies like that is your own mistake.

the thing is that it makes sense when you are small, and it's one of the hardest and riskiest things to change, so it's a decision that stays with you. And to be completely honest, it isn't that bad, you get a phone you can call 24/7. Of course mistakes happen and staff can't always help, but it's more like a 99.9% vs 99.99% quality thing when comparing to other providers like AWS or CloudFlare.

Why does using GoDaddy as a registrar instead of one with a better reputation like Porkbun or Namecheap make sense when you're small?

Re: GoDaddy gave a domain to a stranger without any documentation

#23

Post by donatj »

Probably ten years ago with name.com I had a .at domain expire.

I caught it like a day or two later, and successfully renewed it through their site but it did not take.

There was somehow already someone up squatting my domain. I contacted support and they told me there's apparently no renewal window for .at but they could recover it for $140 - oof .. sure. It was nothing super important but would be annoying to lose.

Then it took like a week for them to get back to me, but after that week I got my domain back. I have no idea what gymnastics happened on their side.

Re: GoDaddy gave a domain to a stranger without any documentation

#24

Post by omnifischer »

Wait few hours. Some CTO or PR guru will post a message here.

- We are totally revamping our processes. This never happened out of incompetence. Humans make mistakes. We are contacting the client for 1 year free renewal - waiving. Will mail a coupon code. We consider this issue closed.

Re: GoDaddy gave a domain to a stranger without any documentation

#26

Post by FlamingMoe »

He mentions these 3:

"- Every email address that exists out in the world is now wrong. - Every piece of marketing material is now incorrect. - All of the SEO is gone."

but it seems to miss even the biggest one, which is that you are effectively locked out of any online business accounts, your bank, your crm, anything that says "we noticed an unusual login, please enter the code we just sent to your email to verify the login."

Re: GoDaddy gave a domain to a stranger without any documentation

#29

Post by jrflowers »

This reminds me of when a friend’s website inexplicably disappeared and was replaced with a redirect to an ad for some GoDaddy ai website builder and support couldn’t explain how that happened other than “the nameservers were changed” despite the fact that the account hadn’t had any logins for over a year.

Re: GoDaddy gave a domain to a stranger without any documentation

#30

Post by namegulf »

Most of the issues we've seen in the past are due to payment failures, credit card declined, etc., that let the domain goto auction and lose access.

This is all new and from the content of the post looks like due to an employee error in transferring the wrong domain and they don't have a process to address the situation.

Corporates have a huge blind spot and everything with them is just a process and this case the process completely failed.

Unfortunately everytime it's the customer who suffers.

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