21–30 of 51 posts
I tried using their Magic Containers product and there were issues that showed a lack of attention to detail as well. It's supposed to scale globally (magically!) but I found multiple cases where particular nodes were problematic and the health checks didn't detect them (in fact to start with the health checks didn't even work properly if you had multiple containers, they did fix that). The support was quite slow too…
Reply in thread from Bunny: https://old.reddit.com/r/webdev/comments/1sglytg/bunnycdn_ha...
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"does not matter if this is an isolated edge case. Data loss for 15 months with poor support isn't something that can be waved off as 'edge case'. The fact I had to go to Reddit to get someone's attention for this is insane. By the way, I tried reaching out to various 'senior management' personnel via LinkedIn last year and no-one replied. Escalation requests via the Support thread ignored and declined. Very professional of you guys."
and that seems pretty damn reasonable of a reply. the fact they had to go to reddit is insane. a sarcastic "very professional of you guys" is pretty tame, given the situation, and not discrediting at all.
That's scary. I'm in the process of moving all of my services to Europe, and I had considered BunnyCDN, but after this I'm not so sure anymore. I also tried Hetzner Object Storage. I love Hetzner, they're great, except for their Object Storage service, which is completely unreliable (errors, slowness, etc.). I'm surprised that Hetzner still hasn't retired that product until it's properly fixed. My last chance is with…
For my storage needs in the EU I'm using Upcloud's object storage. Very happy with them. Then a Bunny cdn zone if I need to share the files publicly.
Reply in thread from Bunny: https://old.reddit.com/r/webdev/comments/1sglytg/bunnycdn_ha...
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They've been ignoring the issue for over a year, yet it somehow took them only 4 hours after the reddit post was made to determine that it's "an isolated edge case", even though there's at least one other user reporting the same problem. The comment was clearly written with a focus on saving face rather than properly apologizing for the terrible support.
Reply in thread from Bunny: https://old.reddit.com/r/webdev/comments/1sglytg/bunnycdn_ha...
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Reply in thread from Bunny: https://old.reddit.com/r/webdev/comments/1sglytg/bunnycdn_ha...
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OP even actually responded to a similar comment in this reddit thread - look it up and tell me he wasn't reasonable. 15 months of fobbing him off, and once the case has been raised publicly the very senior guy _suddenly_ sees it as a priority despite it being just an edge case.
Really? Do you work for their PR or what?
That's scary. I'm in the process of moving all of my services to Europe, and I had considered BunnyCDN, but after this I'm not so sure anymore. I also tried Hetzner Object Storage. I love Hetzner, they're great, except for their Object Storage service, which is completely unreliable (errors, slowness, etc.). I'm surprised that Hetzner still hasn't retired that product until it's properly fixed. My last chance is with…