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AWS won't discuss my bill, suspended my account, took $1,600, still no human

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Re: AWS won't discuss my bill, suspended my account, took $1,600, still no human

#21

Post by helterskelter »

eek2121 wrote: post #13
throwaway2037 wrote: post #3

After 30 days, file a petition with in your local small claims court. Your amount is well within the limit for all 50 US states. They are probably tons of blog posts and YouTube videos that explain how to self-service in your state. Also, write a letter to your state district attorney to explain your situation. As an alternative strategy, continue to post on X about your incident in hopes that AWS will be "embarassed…

OP did say PER MONTH. They implied $18,000 total. I'd start with doing a full chargeback for all months, and provide as much documentation. Additionally, I'd reach out to folks like Ars Technica, after ensuring such an issue was not a result of my own error. One big red flag with this story is that OP seemingly did not notice $1,500/mo coming out of his account. That is most certainly something that anyone would have…

Be careful with a backcharge. As I understand it, if you lose, the decisions are often binding and leave you no other avenue to become whole.

Re: AWS won't discuss my bill, suspended my account, took $1,600, still no human

#23

Post by cube00 »

throwaway290 wrote: post #16

Either I'm stupid or this is a big red flag. AWS has a billing dashboard that exactly says where money goes (and predicts spending for next month). If they are wrong why not just post here the wrong line? Or if they are charging you more than billing dashboard show then that's the headline right? The whole thing of paying $1500 per month for "near zero usage" ENTIRE year without complaining or checking billing is nut…

> AWS has a billing dashboard that exactly says where money goes

Only if you know how to dig to see anything more detailed then a vague product name like EC2

Re: AWS won't discuss my bill, suspended my account, took $1,600, still no human

#24

Post by flippyhead »

Tiberium wrote: post #11

I'm sorry for the issue, though I couldn't help but notice - you want to talk to a real human, yet this very post is completely LLM-written/edited.

I swear, I am starting to feel like these complaints about how "obviously" something is AI written are the human equivalent of "you are absolutely right" -- it's like some kind of automatic response now

Re: AWS won't discuss my bill, suspended my account, took $1,600, still no human

#25

Post by robotswantdata »

Something seems off here, OP has an extra $1500 a month for over a year and then finally noticed. They then instead of pausing or migrating “expensive” services, stop paying and then AWS terminate as expected.

Feel there is more to this story than AWS being mean.

You can try emailing garman@amazon.com and complain about the poor AWS customer service with Jeff cc’d.

Re: AWS won't discuss my bill, suspended my account, took $1,600, still no human

#26

Post by [deleted] »

causal wrote: post #5
throwaway2037 wrote: post #3

After 30 days, file a petition with in your local small claims court. Your amount is well within the limit for all 50 US states. They are probably tons of blog posts and YouTube videos that explain how to self-service in your state. Also, write a letter to your state district attorney to explain your situation. As an alternative strategy, continue to post on X about your incident in hopes that AWS will be "embarassed…

Doesn't AWS make you agree to arbitration? Unsure how Small Claims Courts plays with that.

[deleted]

Re: AWS won't discuss my bill, suspended my account, took $1,600, still no human

#28

Post by lazystar »

flippyhead wrote: post #24
Tiberium wrote: post #11

I'm sorry for the issue, though I couldn't help but notice - you want to talk to a real human, yet this very post is completely LLM-written/edited.

I swear, I am starting to feel like these complaints about how "obviously" something is AI written are the human equivalent of "you are absolutely right" -- it's like some kind of automatic response now

its turtle bots all the way down

Re: AWS won't discuss my bill, suspended my account, took $1,600, still no human

#29

Post by bracketfocus »

cube00 wrote: post #23
throwaway290 wrote: post #16

Either I'm stupid or this is a big red flag. AWS has a billing dashboard that exactly says where money goes (and predicts spending for next month). If they are wrong why not just post here the wrong line? Or if they are charging you more than billing dashboard show then that's the headline right? The whole thing of paying $1500 per month for "near zero usage" ENTIRE year without complaining or checking billing is nut…

> AWS has a billing dashboard that exactly says where money goes Only if you know how to dig to see anything more detailed then a vague product name like EC2

You’d think being charged 1,500 per month for “near zero usage” would motivate you to dig.

Re: AWS won't discuss my bill, suspended my account, took $1,600, still no human

#30

Post by loloquwowndueo »

anonzzzies wrote: post #8
amelius wrote: post #2

Credit card chargeback, simple. Only way to make companies listen.

Easy in the US apparently. My bank refuses that here without (written, signed and sent by post) proof I have been scammed and this case wouldn't be that. It is a credit card, not a debit card. I only have it for hiring cars as many just refuse unless it is a cc.

I’m sometimes surprised at how easy it is to do a chargeback in the US. So much so that a lot of folks just click that button instead of reaching out to the vendor first.

In here (not the US) a chargeback is such a chore that I would only do that as a very last resort.

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