I use the same setup and was able to restore some files I recently deleted. My SMB settings in Synology were set to what the recommended settings were already. Not sure what happened in this person's case, but it also seems like he backed up and didn't test the restores. Which isn't good practice.
Time Machine is for the everyday person. The everyday person doesn’t have a few thousand dollars to buy a second machine just to properly test a full restore backup periodically.
Most computers Apple sells are laptops. By a huge margin.
So what am I supposed to do? Put my laptop in the same spot every night, plug it in, plug in the drive, and then the next morning carefully make sure the drive is unmounted before I move my laptop anywhere?
That’s kind of ridiculous. Network storage works. Apple has supported it for years.
If they don’t want to support this, don’t let the OS do it. Until then, don’t break my backups.