The whole "Please verify information only available to you when you login to re-enable your login" is such a malicious pattern I've run into google in a ton of different services. Other companies do similar, but it's just such a blatant fuck you I find it hard to believe someone seriously sat down and thought it was a good idea. I had it once where a service I was using for google got mysteriously suspended, but that…
eBay/Paypal were one of the worst when they were merged. It was so bad I wound up having a new account every 6 months or so. I learned that when they started asking for personal details your chances of being reinstated were nearly zero. The lesson was I had an acct suspended, and they asked for DL, then birth certificate, then a lease, then a power bill, then a phone bill, every time I gave them the document they asked for something else. Then finally they said they needed my passport. I said I didn't have one, suddenly THAT was the only thing that could solve this, and I understood that this was just the plan. They keep asking for different things until you can't provide it or the info they have is wrong and they'll never believe you.