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AT&T Screwed Up the iPhone 5 Launch for me

nickwoodhams.com

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Re: AT&T Screwed Up the iPhone 5 Launch for me

#21

Post by xauronx »

garyadamshannon wrote: post #9
knowtheory wrote: post #4

Do not assume your cultural norms are everyone's cultural norms. That this guy was spoiling your (and likely other folks') moment is unfortunate. However, this is not screwing up an iPhone launch, this is spoiling your experience. Your experience is not the iPhone 5 launch. I am sympathetic that this engagement didn't go the way you wanted it to. Complaining on the internet is not the way to address this issue, and i…

Totally agree with the sense of entitlement, the author sounds like a spoiled brat. It's a phone, grow up.

It's not just a phone. It's a $600 device. If you bought a new car and the dealer said "We went ahead and let the girl scouts down the street wash it with their stone infested rags", you wouldn't be pleased either. When he said the dude removed the coverings and slid it across the table I cringed. Some of the "unboxing" stuff isn't a big deal to me, but that's a hobby for some people.

OP should have spoken up, but calling him names is a little silly. When you buy a product you expect to have control over how it's handled and used.

Re: AT&T Screwed Up the iPhone 5 Launch for me

#24

Post by Rhymenocerus »

pacomerh wrote: post #13
mariusz79 wrote: post #5

Guy. WTF? Buying of a communication device as a religious experience? What's next? Church of The Holy iOS?

Agree, really man, I felt stupid even reading an article about how some guys experience was ruined. So many topics you can talk about to create interesting internet content, and people are writing about this?. What's happening, are we becoming this spoiled?

This is the epitome of a first-world-problem. I'm also having a hard time believing this isn't some kind of satire.

Re: AT&T Screwed Up the iPhone 5 Launch for me

#25

Post by fourmii »

I'm hoping this was satire of some sort. Otherwise this guy got a ton of page visits for a non-issue. And if isn't a troll, please grow up. They didn't screw up anything, just your box opening experience. Besides, they're suppose to make sure your SIM is working in your new phone!

Re: AT&T Screwed Up the iPhone 5 Launch for me

#26

Post by cheshire137 »

nickwoodhams wrote: post #12
knowtheory wrote: post #4

Do not assume your cultural norms are everyone's cultural norms. That this guy was spoiling your (and likely other folks') moment is unfortunate. However, this is not screwing up an iPhone launch, this is spoiling your experience. Your experience is not the iPhone 5 launch. I am sympathetic that this engagement didn't go the way you wanted it to. Complaining on the internet is not the way to address this issue, and i…

Whether or not his cultural norms were mine, isn't it common sense to let the owner open up his own product? He was sloppy. I've had wonderful first experiences with Apple products before, namely the 3rd Generation iPod. I think that's part of what has drawn me to the company ever since. These emotional highs create some very strong connections. I think it's one of the reasons Apple has such high brand loyalty. And A…

Doesn't surprise me. No one loves AT&T like they do Apple, and it seems most people don't even like AT&T--they just tolerate them at best. AT&T is like a sloppy, "ehh good enough" kind of company, and it shows in all facets that the customer sees.

Re: AT&T Screwed Up the iPhone 5 Launch for me

#27

Post by nickwoodhams »

MartinCron wrote: post #6
knowtheory wrote: post #4

Do not assume your cultural norms are everyone's cultural norms. That this guy was spoiling your (and likely other folks') moment is unfortunate. However, this is not screwing up an iPhone launch, this is spoiling your experience. Your experience is not the iPhone 5 launch. I am sympathetic that this engagement didn't go the way you wanted it to. Complaining on the internet is not the way to address this issue, and i…

it comes off a bit as entitled That's an understatement. I'm tempted to think that the original article was a troll, satire, or both.

And can you explain why it comes off as entitled?

Re: AT&T Screwed Up the iPhone 5 Launch for me

#28

Post by MartinCron »

nickwoodhams wrote: post #27
MartinCron wrote: post #6

Earlier quoted context omitted.

it comes off a bit as entitled That's an understatement. I'm tempted to think that the original article was a troll, satire, or both.

And can you explain why it comes off as entitled?

The overall message that I need to be the one to remove a product from its packaging and that if anyone else does it, then my whole experience is ruined feels whiny and entitled to me.

I get where the guy is coming from. I appreciate quality of experience as much as anyone, and each time I purchased an iPhone in store (three times now) it was at an Apple store and they did it the "right" way. I would even feel a bit annoyed if I didn't get the "proper" experience, but I'm mature enough to understand the magnitude of the infraction, and I wouldn't whine about it in public.

This is unboxing a goddamn phone, not your wedding night.

Re: AT&T Screwed Up the iPhone 5 Launch for me

#29

Post by nickwoodhams »

garyadamshannon wrote: post #9
knowtheory wrote: post #4

Do not assume your cultural norms are everyone's cultural norms. That this guy was spoiling your (and likely other folks') moment is unfortunate. However, this is not screwing up an iPhone launch, this is spoiling your experience. Your experience is not the iPhone 5 launch. I am sympathetic that this engagement didn't go the way you wanted it to. Complaining on the internet is not the way to address this issue, and i…

Totally agree with the sense of entitlement, the author sounds like a spoiled brat. It's a phone, grow up.

Look, you might value something different that I do. I value great design and great experiences. In this case, Apple has designed a great user experience with a new product. If you believe that the iPhone is just a phone, then I don't think you can appreciate the thought that goes into each and every piece.

I think that Apple has personally touched me because it's values resonate so well with my own. To create things that are simple and wonderful to use, thought through to every minor detail. The careful precision that you don't really get with any other smartphone maker at the moment.

When the iPhone is treated a coffeetable book in front of the owner entering a 2 year contract and paying $200-$400 dollars, don't you see the harm in that?

Re: AT&T Screwed Up the iPhone 5 Launch for me

#30

Post by malenm »

While I can understand the excitement of opening up a shiny new thing, and agree somewhat with your assessment that the rep messed up (forgetting the charger and haphazardly handling your new phone), I don't feel that your proposed solution is in any way viable, and might even end up pissing people off more:

2. The rep retrieves the phone and hands it to you to check.

3. The rep then encourages you to open your iPhone and shares in your excitement.

4. Once the phone is open, the rep then respectfully asks to take the phone and goes about his business. He leaves the protective covers on the phone, and lets you take them off at your own will.

So, here you are on iPhone 5 launch day, you've been waiting for hours, and the store is absolutely packed with people. How does this process work out? Do you lose your place in line while you open your phone and play around with it for a few minutes (even though it doesn't do anything yet)? Is the rep supposed to stand there and wait, 'sharing in your excitement' while the lines grow even longer? The reps are at work and they are trying to get these rabid fans their iPhones as soon as possible. This guy was working quickly because the line was out the door and he's trying to do his damn job. I'm guessing that when you work at a phone company, even the thrill of a new iPhone loses its charm pretty fast.

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