Malleable Software

For myself yes. I just have claude code running and it's replacing everything i'm doing company and personal wise with custom stuff. However, most people, like my colleagues/employees, want rigidity and do not want to learn new stuff generally. They want to focus on completing their tasks and don't want to have a quicksand saas underneath them. If it helps completing tasks faster then maybe.

Also training new people is annoying when things change too often; people can already use Jira/Linear/Monday/whatever , they don't want some completely flexible thing that is malleable.

Also, people are not all perfectionists with long term goals and visions. People who 'change' some part of their work flow that helps them NOW; they won't care about speed, scaling, deployment etc, so they will do something to make their work easier and then leave it there and possibly ignore it forever to rot. Which might have all kinds of fun implications.

I guess when we have AGI with a few 10 million+ context window for cheap, it will be different but the current llms would just leave a massive amount of rot all over the place, quickly forgotten and not usable by anyone but the original creator.

puppy training on a farm

Absolutely. When we started growing (I was employee #3, we were about 20 people when I left), we didn't use our own product for our own needs. It wasn't designed for a tiny startup, it would be like building a sand castle with a bulldozer.

But we started as a "boutique" company that implemented everything requested by our then small number of clients (mainly out of desperation, we were self-funded and we didn't have much leeway, we needed those clients). It was as flexible as it gets before the LLM times.

But after a while, you start noticing patterns, an understanding of what works and what doesn't in a given context. Our later customers rarely requested a feature that we didn't already have or we didn't have a better alternative of. It's not like we had a one-size-fits-all solution that we forced on everyone. We offered a few alternative ways of working that fit different contexts (hiring an airline pilot is a very different context than hiring a flight attendant). And in time, this know-how started to become our most important value proposition.

At some point we even started joking about leaving the software business and offering recruitment consulting services instead.

Perfect choice

I see some of this, from the point of view that it's going to be cheaper to create bespoke solutions for problems. And perhaps a "neoSaaS" company is one that, from a very bare bones idea, can create your own implementation.

But, at the same time, there are two issues:

- Companies can be really complex. The "create a system and parametrise it" idea has been done before, and those parametrisation processes are pretty intensive and expensive. And the resulting project is not always to be guaranteed to be correct. Software development is a discovery process. The expensive part is way more in the discovery than in the writing the code.

- The best software around is the one that's opinionated. It doesn't fit all the use cases, but it presents you a way to operate that's consistent and forces you to think and operate in certain way. It guides you how to work and, once going downstream, they are a joy to work with. This requires a consistent product view and enforcing, knowing when to say "no" and what use cases not to cover, as they'll be detrimental from the experience. It's very difficult to create software like that, and trying to fit your use case I'll guarantee it won't happen.

These two things tension any creation of software, and I don't think they'll go away just because we have a magical tool that can code fast.