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How many times has a chatbot successfully taken care of a customer support problem you had? I have had success, but the success rate is less than 5%. Maybe even way less than 5%. Companies need to stop looking at customer support as an expense, but rather as an opportunity to build trust and strengthen your business relationship. They warn against assessing someone when everything is going well for them - the true me…
How many times has a chatbot successfully taken care of a customer support problem you had? I have had success, but the success rate is less than 5%. Maybe even way less than 5%. Companies need to stop looking at customer support as an expense, but rather as an opportunity to build trust and strengthen your business relationship. They warn against assessing someone when everything is going well for them - the true me…
The majority of support tickets are repetitive and answered by a simple formula the representative churns without thinking. Which is likely easily replaceable by chatbots.
How many times has a chatbot successfully taken care of a customer support problem you had? I have had success, but the success rate is less than 5%. Maybe even way less than 5%. Companies need to stop looking at customer support as an expense, but rather as an opportunity to build trust and strengthen your business relationship. They warn against assessing someone when everything is going well for them - the true me…
This is mentioned a lot, but it's still true - people on HN are not representative of the majority of users for customer support. The majority of support tickets are repetitive and answered by a simple formula the representative churns without thinking. Which is likely easily replaceable by chatbots.
How many times has a chatbot successfully taken care of a customer support problem you had? I have had success, but the success rate is less than 5%. Maybe even way less than 5%. Companies need to stop looking at customer support as an expense, but rather as an opportunity to build trust and strengthen your business relationship. They warn against assessing someone when everything is going well for them - the true me…
This is mentioned a lot, but it's still true - people on HN are not representative of the majority of users for customer support. The majority of support tickets are repetitive and answered by a simple formula the representative churns without thinking. Which is likely easily replaceable by chatbots.
I think a large fraction of those repetitive requests are covering up gaps in the customer portal/whatever by doing data entry the customer could be doing.
Like "if you need your address changed call support" type stuff.
> Now, CBA has apologized to the fired workers. A spokesperson told Bloomberg that they can choose to come back to their prior roles, seek another position, or leave the firm with an exit payment. So no real consequences to the Bank for these underhanded tactics, since this just returns everything back to status quo before the layoffs, perhaps with reduced overall headcount as some workers choose not to return and ta…
True, but the union protected its workers from those at the bank. That is the value in the union. In jurisdictions without a union or parity labor policy, these workers would have no recourse for this fraud and the lies.
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I grew up in the rust belt. I've never heard of anyone leaving to "escape unions" but rather there just being not many jobs, lots of historic pollution to deal with, and a poor future economic outlook. Why were unions specifically to blame for your family leaving?
Union versus non-union is a quality versus quantity problem. Unions restrict the labour pool to increase wages. When that protects specialisation, it increases productivity. When it artificially constrains the labour pool, it decreases it.
A unionised job market showing unemployment (or underemployment) is usually an indication of the latter.
Earlier quoted context omitted.
The only time a chatbot worked for me is Amazon's, of all things. It auto approved my return after I answered a few questions. I haven't had any chatbot outside that be useful to me. I always end up getting to the end of all the prompts only to be told I need to speak to a human or the chatbot going in a circle, in which I have to reach out to a different layer of support.
Sounds like a downgrade to me considering the previous return flow was to just press the return link and answer one multiple choice question.
How many times has a chatbot successfully taken care of a customer support problem you had? I have had success, but the success rate is less than 5%. Maybe even way less than 5%. Companies need to stop looking at customer support as an expense, but rather as an opportunity to build trust and strengthen your business relationship. They warn against assessing someone when everything is going well for them - the true me…
Earlier quoted context omitted.
Weird take, considering that according to the text of the article the "innovation" didn't bring any productivity gains.
The chatbots did bring productivity gains, the union argued that it wasn't significant enough for them to lay off people. I'm not as familiar with Australian union laws, but companies shouldn't be afraid to innovate like this. Wages don't go up through government force, they go up through innovation and increased efficiency