Fastmail breaks UI in production • Hacker News Board

Re: Fastmail breaks UI in production

#21

Post by adityaathalye » Thu, Aug 07, 2025, 2:07 PM UTC

:hugops:

"Things Happen", in production, to the best of us (and FM's pretty damned good at their job). Pretty sure someone's pager duty has been going off like mad.

A little over half an hour ago, the mail UI broke for me on Android, and then I panicked and went to desktop web and it broke there too. Also on different networks.

As far as I can tell, stuff from their CDN is 404-ing, and a JSON api POST request appears to be going in infinite loop with 200 OKs.

The webmail piece seems to be borked... Calendar, Files, Notes etc. are at least rendering.

Re: Fastmail breaks UI in production

#22

Post by adityaathalye » Thu, Aug 07, 2025, 2:12 PM UTC

adityaathalye wrote: post #21

:hugops: "Things Happen", in production, to the best of us (and FM's pretty damned good at their job). Pretty sure someone's pager duty has been going off like mad. A little over half an hour ago, the mail UI broke for me on Android, and then I panicked and went to desktop web and it broke there too. Also on different networks. As far as I can tell, stuff from their CDN is 404-ing, and a JSON api POST request appears…

Ok, I just checked and things seem to be rendering again. I just replied to an email via the webmail UI.

Back to business as usual.

Re: Fastmail breaks UI in production

#23

Post by iinnPP » Thu, Aug 07, 2025, 2:15 PM UTC

SomeoneOnTheWeb wrote: post #12

What the hell is that with OP being so rude? And following FastMail's reply > Hello Andrew! Can you please contact our support team so we can look into this for you? fastmail.com/support They say: > Don't have time. Consider my tweet the bug report. Sorry but this asshole behavior. Bugs happen. No need to do public shaming and being rude to the company for that.

Not wasting time on someone else's process isn't being anything negative. Expecting other people's time for free is indeed being an arse.

Re: Fastmail breaks UI in production

#24

Post by koakuma-chan » Thu, Aug 07, 2025, 2:17 PM UTC

sidcool wrote: post #9

I don't understand the urge to do public shaming instead of first reaching out to support. And the OP is so rude.

I am a fastmail user and I think fastmail deserves this. I don't know who asked them to change the UI.

Re: Fastmail breaks UI in production

#25

Post by baal80spam » Thu, Aug 07, 2025, 2:18 PM UTC

SomeoneOnTheWeb wrote: post #12

What the hell is that with OP being so rude? And following FastMail's reply > Hello Andrew! Can you please contact our support team so we can look into this for you? fastmail.com/support They say: > Don't have time. Consider my tweet the bug report. Sorry but this asshole behavior. Bugs happen. No need to do public shaming and being rude to the company for that.

Last time I checked fastmail was a paid service. OP has every right to expect it to be working.

Re: Fastmail breaks UI in production

#26

Post by SoftTalker » Thu, Aug 07, 2025, 2:20 PM UTC

adityaathalye wrote: post #21

:hugops: "Things Happen", in production, to the best of us (and FM's pretty damned good at their job). Pretty sure someone's pager duty has been going off like mad. A little over half an hour ago, the mail UI broke for me on Android, and then I panicked and went to desktop web and it broke there too. Also on different networks. As far as I can tell, stuff from their CDN is 404-ing, and a JSON api POST request appears…

Been working fine for me all morning. I don't use the reader pane UI option though.

Re: Fastmail breaks UI in production

#27

Post by SoftTalker » Thu, Aug 07, 2025, 2:23 PM UTC

baal80spam wrote: post #25

SomeoneOnTheWeb wrote: post #12

What the hell is that with OP being so rude? And following FastMail's reply > Hello Andrew! Can you please contact our support team so we can look into this for you? fastmail.com/support They say: > Don't have time. Consider my tweet the bug report. Sorry but this asshole behavior. Bugs happen. No need to do public shaming and being rude to the company for that.

Last time I checked fastmail was a paid service. OP has every right to expect it to be working.

Sure but Fastmail's failure doesn't give people license to be assholes.

There is far too much assholery in the world. It's never OK.

Re: Fastmail breaks UI in production

#28

Post by bichiliad » Thu, Aug 07, 2025, 2:27 PM UTC

koakuma-chan wrote: post #24

sidcool wrote: post #9

I don't understand the urge to do public shaming instead of first reaching out to support. And the OP is so rude.

I am a fastmail user and I think fastmail deserves this. I don't know who asked them to change the UI.

Why do they deserve punishment for iterating on their product?

Re: Fastmail breaks UI in production

#29

Post by [deleted] » Thu, Aug 07, 2025, 2:27 PM UTC

mistertrotsky wrote: post #7

toomuchtodo wrote: post #6

Earlier quoted context omitted.

While the web UX is borked, mobile app is not impacted if you can fallback to that until they fix the web.

This doesn't actually work. The mobile app is just a wrapper around the web interface.

[deleted]

Re: Fastmail breaks UI in production

#30

Post by bichiliad » Thu, Aug 07, 2025, 2:30 PM UTC

dilap wrote: post #14

SomeoneOnTheWeb wrote: post #12

What the hell is that with OP being so rude? And following FastMail's reply > Hello Andrew! Can you please contact our support team so we can look into this for you? fastmail.com/support They say: > Don't have time. Consider my tweet the bug report. Sorry but this asshole behavior. Bugs happen. No need to do public shaming and being rude to the company for that.

I disgree. Other people were saying it's broken too. Reasonable company behavior here would be 1 tweet "we'll look into it", and then either "we reproduced and are working on a fix" or "looks good to us please contact support so we can investigate your particular issue". But there's no reason to initially make users jump through hoops.

That response is probably standard support procedure. I think it’s pretty reasonable behavior. Could it be better? Sure. Is the person handling Twitter interactions doing their job? Also sure.