dont worry, samsung knows only 300 people will actually care. As for me, I already swore off Samdung for their whole Samsung account bs and apps they bundle and won't let me remove (or disable).
Yep. Everyone I know who bought a Samsung anything (TV/Phone/Washer/Dryer) last time said it's their last Samsung product. Samsung sure know how to piss off customers.
I don't love their phones, though my wife has one. However, again on the service front, when my samsung S7 had a problem they fixed it pretty quickly. When my iPhone 5 came with the wifi not working it took weeks to convince Apple that it was actually broken and get a replacement.
All anecdotal of course, and probably varies a lot by location and over time.