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Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

dcurt.is

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Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#21

Post by joshstrange »

On one hand, I want to reply "duh, you didn't pay your CC" but at the same time Apple is _horrible_ about messaging things like this.

I had some random Apple charge not go through (IIRC it was my monthly iPhone Citizen One bill that was paid on my Apple Card but the Apple Card rejected the payment???). And it fouled up things in odd ways that were not clear at all from any UI I could access.

In the end I had to keep clicking a "retry" payment in some obscure corner of Apple's account management with zero info on if it worked or not then wait a few days to see if I got another scary email from Apple. It ended up working out without my needing to call support so I don't know if they would have been helpful.

I will say, my experiences with Apple support have been largely positive to amazing. Their business support (ABM) is so good I felt like I was getting away with a massive heist getting the amount of help I got as a single-person LLC. Almost instant answer of the phone, clear audio, easy to understand support person, incredibly knowledgeable (used all the right industry terms), and gave me the info I needed to go smack AT&T (read more about here [0]). 10/10 experience.

[0] https://news.ycombinator.com/item?id=39154315

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#23

Post by DuckConference »

p0012042024uy wrote: post #4

From 2021 previously discussed https://news.ycombinator.com/item?id=26310817

And the response from apple linked in that thread: https://9to5mac.com/2021/03/03/apple-card-apple-id-unrelated...

Allegedly unrelated to the apple card, your appleid just gets locked if you don't fulfill a trade-in.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#24

Post by r0fl »

elzbardico wrote: post #7

This was from 2021 and in the end he was at least able to talk to some humans and solve the issue. As bad as it was, it was still miles ahead of what you could expect in a similar situation with google.

The fact that you can’t talk to a human about being locked out of Gmail which is used for millions of people’s entire lives is absolutely mind blowing

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#25

Post by jsheard »

GuestFAUniverse wrote: post #5

That's why an all inclusive account like the X envisioned by EM is a pretty stupid choice, if you're a customer. Never go all-in, if you cannot win.

It's also why you should never use your Google/Apple/Microsoft/whatever account to log into third-party services when the option is given.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#26

Post by notpushkin »

jms703 wrote: post #14

Why was this 4 year old article posted with no additional context? Lots of red flags here on the author's part. This seems like a case of someone not following through on their tradein, missing a payment due to a changed bank account, and then ignoring Apple’s emails about the issue. The author makes it sound like Apple acted out of nowhere, but the reality is they gave notice and took action only after the author fa…

They never recieved the trade-in kit. When asked, Apple never replied.

And no, it doesn’t make sense for Apple to disable most of the services in case a credit card is past due for a few days.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#27

Post by croes »

jms703 wrote: post #14

Why was this 4 year old article posted with no additional context? Lots of red flags here on the author's part. This seems like a case of someone not following through on their tradein, missing a payment due to a changed bank account, and then ignoring Apple’s emails about the issue. The author makes it sound like Apple acted out of nowhere, but the reality is they gave notice and took action only after the author fa…

To be fair Apple didn’t respond to the reply that they hadn’t received the trade-in kit and it’s some kind of hostage situation. No other credit card company could block all these services because a payment was 15 days overdue.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#29

Post by Zak »

It has always seemed unwise to me to go all-in on ecosystems where multiple services that aren't inherently related are provided by the same company. If there's a problem ranging from a missed payment to a fraud-detection false positive, someone who does might lose access to multiple services.

I don't want to log in with my Google account, pay with Apple, get phone service from Paypal, or use my bank's app store. It's much less hassle to deal with a problem affecting only one of those than losing them all at once.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#30

Post by thanatosmin »

jms703 wrote: post #14

Why was this 4 year old article posted with no additional context? Lots of red flags here on the author's part. This seems like a case of someone not following through on their tradein, missing a payment due to a changed bank account, and then ignoring Apple’s emails about the issue. The author makes it sound like Apple acted out of nowhere, but the reality is they gave notice and took action only after the author fa…

Because today is the day that I read the blog post.

I agree with you that Apple taking action on the account is not wholly unreasonable. What I found shocking was the inability to contact someone who could resolve the situation. I know this is a common issue with Google, but had expected Apple to be different.

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