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Gandi March 9, 2025 incident postmortem

news.gandi.net

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Re: Gandi March 9, 2025 incident postmortem

#21

Post by ziml77 »

jsheard wrote: post #2

Does anyone here even use Gandi anymore since they got acquired and hiked their prices to the moon? They want $40/year for a .com now, it's absurd.

Is price the only negative about them? I know the sentiment around Gandi here is negative, but the one time I needed to handle a domain issue recently they were super quick on the support. The problem was even my fault for messing up the ID info I'd provided (requirement of the registry for that TLD), but they got me back up and running 20 minutes after I sent their legal team the corrected info.

Re: Gandi March 9, 2025 incident postmortem

#22

Post by Sanzig »

kettleballroll wrote: post #5
jsheard wrote: post #2

Does anyone here even use Gandi anymore since they got acquired and hiked their prices to the moon? They want $40/year for a .com now, it's absurd.

What alternative can you recommend?

For Canadians trying to avoid US registrars - grape.ca. They've been in business since '99, I think they were one of the first CIRA accredited registrars for .ca domains.

Re: Gandi March 9, 2025 incident postmortem

#23

Post by noinsight »

kgwxd wrote: post #8
jsheard wrote: post #2

Does anyone here even use Gandi anymore since they got acquired and hiked their prices to the moon? They want $40/year for a .com now, it's absurd.

I was just about to grab a few domains so, of course, my previous go-to has since turned to poop. Are there any good registrars left and, if so, who?

Amazon/AWS Registrar. They're a reseller for Gandi, but of course everything is managed through AWS and the pricing is at-cost instead of the rip-off that Gandi is now.

Re: Gandi March 9, 2025 incident postmortem

#24

Post by maeln »

jsheard wrote: post #18
tobltobs wrote: post #15

Earlier quoted context omitted.

I wouldn't mind a "small premium", but 300% price increase is robbery. Can't imagine that this kind of greed doesn't affect their quality of service.

To add insult to injury they also killed the free mailboxes they used to bundle with domains as standard, so customers who used that feature had to start paying a huge premium for the domain itself and pay even more on top of that to retain access to their email.

And their mailbox offering is also overpriced. 5.99€/month (and it use to be pricier! they recently decreased the price) for 10Go and very basic email features. Fastmail is 5€ for 60Go, masked email, and a few other things (not in the EU tho).

Re: Gandi March 9, 2025 incident postmortem

#25

Post by sombragris »

tobltobs wrote: post #15
avsm wrote: post #12

Earlier quoted context omitted.

I use Gandi for dozens of domains. This incident aside, they've been reliable and undramatic, and I don't mind paying a small premium for something as important as DNS. Has anyone else been impacted by the sale of Gandi to Your.Online [1]? I hadn't even noticed this until the post above, but it at least looks like the acquirer is still a European company. [1] https://your.online/press-release/

I wouldn't mind a "small premium", but 300% price increase is robbery. Can't imagine that this kind of greed doesn't affect their quality of service.

I am transferring all my domains away from them. This is too much of a hike.

Re: Gandi March 9, 2025 incident postmortem

#26

Post by a2tech »

avsm wrote: post #12
jsheard wrote: post #2

Does anyone here even use Gandi anymore since they got acquired and hiked their prices to the moon? They want $40/year for a .com now, it's absurd.

I use Gandi for dozens of domains. This incident aside, they've been reliable and undramatic, and I don't mind paying a small premium for something as important as DNS. Has anyone else been impacted by the sale of Gandi to Your.Online [1]? I hadn't even noticed this until the post above, but it at least looks like the acquirer is still a European company. [1] https://your.online/press-release/

Their web interface is extremely unreliable. Pretty much every time I need to renew or checkout, the web site doesn't work. I have to try over multiple days before I get through the process fully. If you try to contact support, it'll take a few days and you get the worst kind of form responses.

This has reminded me to start migrating domains away, so the timing is good.

Re: Gandi March 9, 2025 incident postmortem

#28

Post by atkailash »

Forbo wrote: post #17
keehun wrote: post #14

Earlier quoted context omitted.

What does Gandi provide wrt DNS that is worth a premium? What do they offer that at-cost domain registrations & free DNS management from Cloudflare do not?

One could argue the polish of their UI/UX is worth it, but not to me. I moved to Porkbun and found the difference a bit frustrating when trying to migrate from Gandi, but that was one time pain.

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