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Cursor IDE support hallucinates lockout policy, causes user cancellations

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Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#21

Post by discreteevent »

The original bug that prevented login was no doubt generated by AI. They probably ran it through an AI code review tool like the one posted here recently.

The world is drowning in bullshit and delusion. Programming was one of the few remaining places where you had to be precise, where it was harder to fool yourself. Where you had to understand it to program it. That's being taken away and it looks like a lot of people are embracing what is coming. It's hardly surprising - we just love our delusions too much.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#23

Post by [deleted] »

AstroBen wrote: post #5

From cursor developer: "Hey! We have no such policy. You're of course free to use Cursor on multiple machines. Unfortunately, this is an incorrect response from a front-line AI support bot. We did roll out a change to improve the security of sessions, and we're investigating to see if it caused any problems with session invalidation. We also do provide a UI for seeing active sessions at cursor.com/settings. Apologies…

[deleted]

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#24

Post by AstroBen »

idopmstuff wrote: post #11
acedTrex wrote: post #8

Earlier quoted context omitted.

lol this is totally the kind of company you should be giving money too

I mean to be fair, I like that they're putting their money where their mouth is so to speak - if you want to sell a product based on the idea that AI can handle complex tasks, you should probably have AI doing what should be simple, frontline support.

I don't agree with that at all. Hallucination is a very well known issue. Sure leverage AI to improve their productivity.. but not even having a human look over the responses shows they don't care about their customers

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#25

Post by SparkyMcUnicorn »

aarestad wrote: post #9
jimjimjim wrote: post #6

A few hallucinations. It's right more times than it's wrong. Humans make mistakes as well. Cosmic justice.

Yes, but humans can be held accountable.

As annoying as it is when the human support tech is wrong about something, I'm not hoping they'll lose their job as a result. I want them to have better training/docs so it doesn't happen again in the future, just like I'm sure they'll do with this AI bot.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#30

Post by 6510 »

birdman3131 wrote: post #3

Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain. Note that I have absolutely no knowledge or reason to believe this other than general distrust of companies.

This is the best idea I read all day. Going to implement AI for everything right now. This is a must have feature.
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