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Keeping our free tier sustainable by preventing abuse

geocod.io

21–30 of 47 posts

Re: Keeping our free tier sustainable by preventing abuse

#21
post #9

Makes me wonder how easy / hard it is to turn this kind of feature into a standalone product? IE, send email, IP, browser agent, and perhaps a few other datapoints to a service, and then get a "fraudulent" rating?

Also called DaaS, "discrimination as a service"

Re: Keeping our free tier sustainable by preventing abuse

#23
post #17
post #15

Free tier and free trial abuse is a huge problem, but also a huge opportunity. We have seen customers where free tier abusers created 80k+ accounts in a day and cost millions of dollars. We have also seen businesses, like Oddsjam add significant revenue by prompting abusers to pay. The phycology of abuse is also quite interesting, where even what appears to be serious abusers (think fake credit cards, new email accou…

I’d love to hear more about the idea that somebody making a fraudulent signup with a stolen credit card is potentially going to pay full price if they “get caught”

There are obviously people who are doing free trial abuse for commercial gain eg. Signing up 1k accounts to get test credit cards or to resell accounts. They are not going to convert (although sometimes you can successfully convert them into affiliates)

We have seen individuals just trying to get free accounts week after week, who when nudged once pay immediately thousands of dollars even after using fake, stolen or empty cards.

These individuals think they are being cheeky and when they are 'caught' they revert to doing the right thing.

Re: Keeping our free tier sustainable by preventing abuse

#24
post #17

Earlier quoted context omitted.

I’d love to hear more about the idea that somebody making a fraudulent signup with a stolen credit card is potentially going to pay full price if they “get caught”

I imagine an amateur who wants the problem to go away as quickly as possible and with minimum fuss, to the point of overcompensating from anxiety.

100%! This was easy and now it is frustrating to get to the thing they want, the service, and the easiest route is to pay.

Re: Keeping our free tier sustainable by preventing abuse

#25

Thanks for this writeup. Whenever people complain about some service removing or making it harder to try out a free tier, I think they don't realize the amount of abuse that needs to be managed by the service providers. "Why do things suck?" Because parasites ruined it for the rest of us. > We have to accept a certain amount of abuse. It is a far better use of our time to use it improving Geocodio for legitimate user…

> "The optimal amount of fraud is non-zero" [1] (wrt banking systems)

It's a bit like how each 9 of runtime is an order of magnitude (ish) more expensive to achieve, and most use cases don't care if it's 99.999% or 99.9999%.

Re: Keeping our free tier sustainable by preventing abuse

#27

How does an address API get it's info? Presumably addresses don't change often right? When they do, how does a service like this update it's records?

Actually, I found this very same company has a previous blog post addressing this question:

https://www.geocod.io/code-and-coordinates/2025-01-13-how-ge...

Re: Keeping our free tier sustainable by preventing abuse

#28
post #23
post #17

Earlier quoted context omitted.

I’d love to hear more about the idea that somebody making a fraudulent signup with a stolen credit card is potentially going to pay full price if they “get caught”

There are obviously people who are doing free trial abuse for commercial gain eg. Signing up 1k accounts to get test credit cards or to resell accounts. They are not going to convert (although sometimes you can successfully convert them into affiliates) We have seen individuals just trying to get free accounts week after week, who when nudged once pay immediately thousands of dollars even after using fake, stolen or…

You got called out, responded, but didn’t really address the point. Looks like the original claim was overstated.

Re: Keeping our free tier sustainable by preventing abuse

#29
post #23

Earlier quoted context omitted.

There are obviously people who are doing free trial abuse for commercial gain eg. Signing up 1k accounts to get test credit cards or to resell accounts. They are not going to convert (although sometimes you can successfully convert them into affiliates) We have seen individuals just trying to get free accounts week after week, who when nudged once pay immediately thousands of dollars even after using fake, stolen or…

You got called out, responded, but didn’t really address the point. Looks like the original claim was overstated.

I was referring to generated or disposable card numbers rather than stolen. maybe that is the confusion?

An concrete examples of converting a user using these types of cards for free trial abuse is a user who signed up 8 week in a row using different emails, names, IPs and cards. Nudging of these users was enabled and on trying to sign up for their 9th trial they immediately switched back to their original account and converted at full price.

Re: Keeping our free tier sustainable by preventing abuse

#30
post #9

Makes me wonder how easy / hard it is to turn this kind of feature into a standalone product? IE, send email, IP, browser agent, and perhaps a few other datapoints to a service, and then get a "fraudulent" rating?

Also called DaaS, "discrimination as a service"

Not sure if this was a slight but yes, payment providers and other services need to discriminate valid uses of their service from fraudulent.
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