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Mullvad Review of 2024

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Re: Mullvad Review of 2024

#22
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Re: Mullvad Review of 2024

#23
post #2

Q for Mullvad users: How often is access trough Mullvad VPN blocked by sites?

I get lots of Cloudflare authenticators, some Youtube content gets blocked, and a few sites will not load at all. Reddit (which I avoid as often as possible) blocks it completely [1]. Switching to a different country sometimes works but increasingly does not. I don't use streaming services apart from Youtube.

Still, I am happy with the service and will continue to use it.

Edit:

[1] As others have written below, Reddit blocks when not logged in. Since I don't have an account, that's a 100% block rate for me.

Re: Mullvad Review of 2024

#24
post #2

Q for Mullvad users: How often is access trough Mullvad VPN blocked by sites?

Often. It is becoming a big problem. In the last couple of days youtube has become almost unusable. Reddit is usually blocked. Twitch shadowbans chats. A lot of random unexpected sites block it like wiki pages. Captchas make google too annoying to use (but mullvad has its own proxy called Leta but it lacks features like suggested corrections to the search). I still use it always and persist despite this. Often hopping servers will work but I might have to try 5+ different servers

Re: Mullvad Review of 2024

#25
Great that they are self hosting their support email. Curious about which software they are using, few years ago I have a good experience with the open source/self hosted OS Ticket tool to handle support tickets, follow up messages, threads, multiple support seats, etc. It has some UX issues, wondering if there is any other good solutions out there right now.

Re: Mullvad Review of 2024

#26
Where does Mullvad get all this engineering expertise? Most VPN hosts don't have the expertise of security researchers and protocol developers.

It's great that they work on these issues, but the organization is a mystery to me.

Re: Mullvad Review of 2024

#27
post #2

Q for Mullvad users: How often is access trough Mullvad VPN blocked by sites?

I switched from Mullvad to ProtonVPN for this exact reason about 1.5 years ago. Unfortunately ProtonVPN seems to be even worse at this now. It's become clear that the more popular VPN services are increasingly having connectivity problems to many popular sites (social media, streaming media, etc.)

Re: Mullvad Review of 2024

#28

Great that they are self hosting their support email. Curious about which software they are using, few years ago I have a good experience with the open source/self hosted OS Ticket tool to handle support tickets, follow up messages, threads, multiple support seats, etc. It has some UX issues, wondering if there is any other good solutions out there right now.

I agree that the UX could use a tweak or three. With so many sites blocking VPNs sometimes it takes a few adjustments to get through. I've asked a couple of times for a pinnable Mullvad app window so I don't have to keep opening it. I get a standard "We'll consider it" email.

Re: Mullvad Review of 2024

#30
post #26

Where does Mullvad get all this engineering expertise? Most VPN hosts don't have the expertise of security researchers and protocol developers. It's great that they work on these issues, but the organization is a mystery to me.

Mullvad has been around for a long time and was on the cutting edge of technology when public VPN’s were becoming relevant a decade or so ago. Since then they’ve managed to stay relevant despite not advertising or being affiliated with a larger platform.

In my estimation their success is largely due to word of mouth and a perception of being a legitimate company with a serious interest in security and privacy in a market rife with scams and lies. I’d imagine that’s how they attract talent as well.

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