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The Cost of Free Doughnuts

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Re: The Cost of Free Doughnuts

#21

Earlier quoted context omitted.

Do you really think the average American would fall for that trick?

Yes. I'm sure milesokeefe suggested it because discontinuing a product and then relaunching it is standard practice for companies which want to get rid of anchoring biases. (And I'm not sure I'd say that trying to evade cognitive biases is a "trick", really.)

I think it's better for smart people not to have patronizing attitudes about the rest of humanity, but that's just me.

I also think that charitable gestures towards men risking their lives and suffering great hardship to protect entire civilizations are categorically a different thing from a commercial product. I think the troops probably felt this way as well, which is really the crux of the whole issue, isn't it?

There's a massive difference between "here's a little something to say thanks for fighting for our country" and "doughnuts for sale"--and one is hardly a substitute for the other.

Re: The Cost of Free Doughnuts

#22

Earlier quoted context omitted.

Yes. I'm sure milesokeefe suggested it because discontinuing a product and then relaunching it is standard practice for companies which want to get rid of anchoring biases. (And I'm not sure I'd say that trying to evade cognitive biases is a "trick", really.)

I think it's better for smart people not to have patronizing attitudes about the rest of humanity, but that's just me. I also think that charitable gestures towards men risking their lives and suffering great hardship to protect entire civilizations are categorically a different thing from a commercial product. I think the troops probably felt this way as well, which is really the crux of the whole issue, isn't it? T…

There's a massive difference between "here's a little something to say thanks for fighting for our country"

Why should that gesture be coming from the Red Cross, an organisation that's supposed to transcend nationalities and help all people regardless of politics?

Re: The Cost of Free Doughnuts

#23

If I remember correctly, one of Dan Ariely's first two books covers this kind of human behavior. https://en.wikipedia.org/wiki/Dan_Ariely#Books

Predictably Irrational covers the case of an Israeli day care center, though it's actually a slightly different story - in that case, the parents felt an implicit moral duty not to pick their kids up late, which vanished once the cost was quantified (in terms of a 'late pickup fee'), causing more parents to pick up their kids late, even though it was technically free before.

More importantly, when the fee was removed again, parents continued late pickups at the higher (with-fee) rate. That's the real point of both stories - once the terms of the agreement have been moved from the social to the monetary realm, it's very hard to get people's brains to switch back to the social terms.

Re: The Cost of Free Doughnuts

#24
post #22

Earlier quoted context omitted.

I think it's better for smart people not to have patronizing attitudes about the rest of humanity, but that's just me. I also think that charitable gestures towards men risking their lives and suffering great hardship to protect entire civilizations are categorically a different thing from a commercial product. I think the troops probably felt this way as well, which is really the crux of the whole issue, isn't it? T…

There's a massive difference between "here's a little something to say thanks for fighting for our country" Why should that gesture be coming from the Red Cross, an organisation that's supposed to transcend nationalities and help all people regardless of politics?

You're probably confusing the International Committee of the Red Cross (which is the organization you're describing) with the American Red Cross (which is explicitly American, and assists US troops overseas along with other charitable activities).

As for the moral value of providing a gesture of thanks to people who are literally fighting the Nazis, I'll let you work that out for yourself.

Re: The Cost of Free Doughnuts

#25
post #14

Earlier quoted context omitted.

Yes. I'm sure milesokeefe suggested it because discontinuing a product and then relaunching it is standard practice for companies which want to get rid of anchoring biases. (And I'm not sure I'd say that trying to evade cognitive biases is a "trick", really.)

"discontinuing a product and then relaunching it is standard practice for companies which want to get rid of anchoring biases." Would you provide a few examples, please? Thanks.

There's also renaming entire companies to shake anchoring bias: Worldcom -> MCI.

Re: The Cost of Free Doughnuts

#26
post #22

Earlier quoted context omitted.

There's a massive difference between "here's a little something to say thanks for fighting for our country" Why should that gesture be coming from the Red Cross, an organisation that's supposed to transcend nationalities and help all people regardless of politics?

You're probably confusing the International Committee of the Red Cross (which is the organization you're describing) with the American Red Cross (which is explicitly American, and assists US troops overseas along with other charitable activities). As for the moral value of providing a gesture of thanks to people who are literally fighting the Nazis , I'll let you work that out for yourself.

Firstly, yes, I was confusing the international versus american. My apologies.

Secondly, fuck you for that second statement (and somewhat implying that my morals are twisted). Those kinds of judgement calls are exactly why the Red Cross and MSF are apolitical. "Fuck those guys over there, they're -foo-" is precisely what these organisations area against, a core part of why they were formed.

Re: The Cost of Free Doughnuts

#27
This is why "underpromise, overdeliver" is so important in managing customers. People develop expectations very quickly, and then are delighted or disappointed depending on how things turn out relevant to their expectations.

Re: The Cost of Free Doughnuts

#28
post #26

Earlier quoted context omitted.

You're probably confusing the International Committee of the Red Cross (which is the organization you're describing) with the American Red Cross (which is explicitly American, and assists US troops overseas along with other charitable activities). As for the moral value of providing a gesture of thanks to people who are literally fighting the Nazis , I'll let you work that out for yourself.

Firstly, yes, I was confusing the international versus american. My apologies. Secondly, fuck you for that second statement (and somewhat implying that my morals are twisted). Those kinds of judgement calls are exactly why the Red Cross and MSF are apolitical. "Fuck those guys over there, they're -foo-" is precisely what these organisations area against, a core part of why they were formed.

I think you wouldn't have so many negative experiences with the moderation on HN if you refrained from telling people "fuck you".

As for the substance of your remark, I actually agree with the mission of MSF and ICRC. I just also happen to agree with the mission of stopping the Nazis, albeit after the fact. It's odd that you've gone so far out of your way to imply you feel otherwise.

Re: The Cost of Free Doughnuts

#29
"A lot of the online services you probably use are free. Gmail is free. Facebook is free. Yahoo News and NPR are free"

Are these services really free? We may not pay cash to use these services but we certainly are paying something.

Re: The Cost of Free Doughnuts

#30

If I remember correctly, one of Dan Ariely's first two books covers this kind of human behavior. https://en.wikipedia.org/wiki/Dan_Ariely#Books

Predictably Irrational covers the case of an Israeli day care center, though it's actually a slightly different story - in that case, the parents felt an implicit moral duty not to pick their kids up late, which vanished once the cost was quantified (in terms of a 'late pickup fee'), causing more parents to pick up their kids late, even though it was technically free before. More importantly, when the fee was removed…

yeah, quantifying the costs says "It's fine, as long as you pay extra." If it's $10/hr extra, hey, that's an extra hour of day care for $10.....

Then when you remove the price you are sending another signal, which is "oh it used to cost money but now we offer this for free!

It's worth really thinking through the whole social signal thing first....

with the Red Cross, one option might have been a donation box right next to the donuts with a note saying what they had been asked to do and why.... and soliciting additional donations, to be used to provide donuts to the British soldiers, perhaps! That avoids changing the relationship.....

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