hetzner is cheap, but cheap often has hidden costs / risks.
aws, azure, and gcp aren’t cheap , but they offer better stability—both technically and operationally.
"Hetzner decided to cancel our account and terminate all servers"
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Re: "Hetzner decided to cancel our account and terminate all servers"
#22Whenever I ask a CTO if they have a backup (or plan-B) they say we're on AWS, we backup there and they will never go down as a company. And then I ask them what they do when their account gets shut (e.g. because they are selling something bad on Amazon and have the same phone number as the company account?) Or the instance some years ago where GCP closed because someone had wrongly classified image on their drive? Yo…
Another great question is "When did you last try to restore from a backup?" which usually is answered with "It's the built-in tooling, why would we assume it's broken?" or similar. Then fast-forward some months/years, and they try to restore from backups only to realize the backups never actually backed up what they cared about.
Re: "Hetzner decided to cancel our account and terminate all servers"
#23This thread is not really interesting because we don’t have the Hetzner’s side of the story.
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Re: "Hetzner decided to cancel our account and terminate all servers"
#24also negative experiences here. if they get a copyright-violation request from someone, they won't contact you about it. they'll just take your server down immediately and ask you to respond. obviously thats not a sane course of action and i cannot recommend using them for any kind of production systems. i am always angry if i see articles about them here on HN because such a vendor should be blacklisted and not prom…
We always get a warning.
Re: "Hetzner decided to cancel our account and terminate all servers"
#25also negative experiences here. if they get a copyright-violation request from someone, they won't contact you about it. they'll just take your server down immediately and ask you to respond. obviously thats not a sane course of action and i cannot recommend using them for any kind of production systems. i am always angry if i see articles about them here on HN because such a vendor should be blacklisted and not prom…
When they receive a DMCA they will contact you and give you 24hours to reply and fix it. If you do not comply they will turn off your IP.
However this is more related to EU regulation rather than Hetzner itself.
Hosting things within the EU has become really tough.
Re: "Hetzner decided to cancel our account and terminate all servers"
#26Re: "Hetzner decided to cancel our account and terminate all servers"
#27[flagged]
Resist the urge to self-promote this way. It comes across as being very tacky.
Re: "Hetzner decided to cancel our account and terminate all servers"
#28I can't stress how important it is to own your own hardware and colocate. Also, if you are paying for a dedicated server, you can often save money by moving to colocation.
Re: "Hetzner decided to cancel our account and terminate all servers"
#29also negative experiences here. if they get a copyright-violation request from someone, they won't contact you about it. they'll just take your server down immediately and ask you to respond. obviously thats not a sane course of action and i cannot recommend using them for any kind of production systems. i am always angry if i see articles about them here on HN because such a vendor should be blacklisted and not prom…
DMCA safe harbor means you don't get sued for posting copyrighted content. But in return it means you get a notice you gotta take things down. If you don't take it down then it goes down the infra. You can take down a post but your hoster can't. But they can take down your server. And they must or they get fines/jail. And so they will.
Now we need to know the full story. Did you have a public DMCA takedown link and actually handle requests and the complainers just ignored that and went over your head to Herzner? or did you just wing it running a server with UGC thinking it's surely gonna be OK?
I am not saying you were wrong but you only tell a small part of the story
Re: "Hetzner decided to cancel our account and terminate all servers"
#30also negative experiences here. if they get a copyright-violation request from someone, they won't contact you about it. they'll just take your server down immediately and ask you to respond. obviously thats not a sane course of action and i cannot recommend using them for any kind of production systems. i am always angry if i see articles about them here on HN because such a vendor should be blacklisted and not prom…
> i am always angry if i see articles about them here on HN because such a vendor should be blacklisted and not promoted.
Is it possible that maybe others had a different experience than you, and those experiences are as valid as your own?
Besides, what was your website about? I've received notices I had to reply to within 24-hours, otherwise they delete the servers. But I've always replied and complied, so never had any servers deleted.