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93-year-old YouTuber back in business after being kicked off platform
21–30 of 73 posts
Re: 93-year-old YouTuber back in business after being kicked off platform
#22Disclaimer: Former Technical Solutions Engineer for GCP, aka Support for Customers. Also Former Engineer on YouTube Caching. To get it out of the way, I do not agree that it should've taken a journalist to get involved to have this situation solved. However, I'd like to prompt Hacker News with how would you handle receiving support requests from a product that has >2.7B users. Almost all of which are non-directly rev…
> However, I'd like to prompt Hacker News with how would you handle receiving support requests from a product that has >2.7B users. Almost all of which are non-directly revenue generating, across hundreds of different languages, in every conceivable location in the world. One way: dollars. Another way: don't provide services you can't support. The only way it's actually going to happen, and when it does we'll shockin…
> don't provide services you can't support.
Also playing devil's advocate here: Define "support".
I'm sure Google will tell you that they support their billions of users just fine, relatively speaking, and that the percentage of people who fall through the cracks is an acceptable margin (to them, obviously not to the users themselves).
To your point about "not providing the service", do you believe that the trade-off that would happen if Google, for example, stopped offering free tier Youtube uploads, would be worth it for providing better support to paying users?
Would the incredibly massive reduction in uploaded content be worth it?
Or do we have to live with these kinds of gaps in order to get the rest?
Re: 93-year-old YouTuber back in business after being kicked off platform
#23Disclaimer: Former Technical Solutions Engineer for GCP, aka Support for Customers. Also Former Engineer on YouTube Caching. To get it out of the way, I do not agree that it should've taken a journalist to get involved to have this situation solved. However, I'd like to prompt Hacker News with how would you handle receiving support requests from a product that has >2.7B users. Almost all of which are non-directly rev…
> However, I'd like to prompt Hacker News with how would you handle receiving support requests from a product that has >2.7B users. Almost all of which are non-directly revenue generating, across hundreds of different languages, in every conceivable location in the world. One way: dollars. Another way: don't provide services you can't support. The only way it's actually going to happen, and when it does we'll shockin…
Are you saying that we should kick all the poor people off of Youtube?
Re: 93-year-old YouTuber back in business after being kicked off platform
#24Earlier quoted context omitted.
You start by not banning people for nothing.
Except for that you risk breaking laws in several jurisdictions if you don't. And you can't fall back to "manual" enforcement think of the massive capital of human resources you'd have to invest in to make it keep up with the upload rate of YouTube.
Give me a single example of laws in any jurisdiction that require this user to be banned.
There was absolutely no reason to ban in this case and you know it. If there was one video where rules were unintentionally broken, and the user has no history of that before, you remove the video, not completely ban the user.
Re: 93-year-old YouTuber back in business after being kicked off platform
#25Earlier quoted context omitted.
It is easy: Allocate the resources needed - hire more customer reps. This would cut into margins, but maybe it is not possible to run hyper scale companies only managed by a couple of engineers. And maybe we should not accept that profit seeking people want to do that anyways.
> This would cut into margins, but maybe it is not possible to run hyper scale companies only managed by a couple of engineers. It wouldn't cut into margins, it would make YouTube wildly unprofitable, with no viable path to monetization that would ever pay for the support burden. I realize that some on HN—it sounds like you included—are perfectly happy to argue that if a company can't provide human customer support t…
Clearly, as the parent commentor wrote, they are not able to solve it technically.
There is a segment on HN, it sounds like you are included, who believes that is is OK to entirely defer to algorithmic governance without any legal oversigt.
Re: 93-year-old YouTuber back in business after being kicked off platform
#26A company like Google should not be allowed to run a company like YouTube. They should be separate entities.
YouTube should be an entirely non-profit entity, with no interests beyond delivering content as fast as possible.
Re: 93-year-old YouTuber back in business after being kicked off platform
#27Disclaimer: Former Technical Solutions Engineer for GCP, aka Support for Customers. Also Former Engineer on YouTube Caching. To get it out of the way, I do not agree that it should've taken a journalist to get involved to have this situation solved. However, I'd like to prompt Hacker News with how would you handle receiving support requests from a product that has >2.7B users. Almost all of which are non-directly rev…
Seems like you want all the benefits of having monopolised video upload but none of the downsides.
Re: 93-year-old YouTuber back in business after being kicked off platform
#28Earlier quoted context omitted.
It is easy: Allocate the resources needed - hire more customer reps. This would cut into margins, but maybe it is not possible to run hyper scale companies only managed by a couple of engineers. And maybe we should not accept that profit seeking people want to do that anyways.
> This would cut into margins, but maybe it is not possible to run hyper scale companies only managed by a couple of engineers. It wouldn't cut into margins, it would make YouTube wildly unprofitable, with no viable path to monetization that would ever pay for the support burden. I realize that some on HN—it sounds like you included—are perfectly happy to argue that if a company can't provide human customer support t…
That is absolutely hilarious. There is definitely a middle ground between today’s “spend $0 on live human support” and “spend X% of YT revenue on the support a platform like YT demands”. There exists an X% where they are plenty profitable. It’s a video hosting platform subsidized by the largest ad network in the world.
Re: 93-year-old YouTuber back in business after being kicked off platform
#29Disclaimer: Former Technical Solutions Engineer for GCP, aka Support for Customers. Also Former Engineer on YouTube Caching. To get it out of the way, I do not agree that it should've taken a journalist to get involved to have this situation solved. However, I'd like to prompt Hacker News with how would you handle receiving support requests from a product that has >2.7B users. Almost all of which are non-directly rev…
Reddit works just fine. Where there is a will, there is a way. I do believe (without proof) that incentives for Google are misaligned here.
So while Reddit is huge, I don't think it's even close to the same scale as Google. And problems at Google's scale are hard to compare to smaller scenarios.
But I do agree with your 2nd point about misaligned incentives though. I don't think "how do we ensure that every user can get fair support" was ever on any product roadmap for these free global-scale products..
Or more accurately, the "users" in this case are the advertisers, not the uploaders.
Re: 93-year-old YouTuber back in business after being kicked off platform
#30Earlier quoted context omitted.
In this case, an entire channel was shut down (with no opportunity for appeal) on account of a single instance of someone zoom-bombing a live stream with pornography. Presumably the decision was entirely automated and there was no human in the loop. It doesn't matter how many users you have. This "solution" seems like swatting a fly with a nuclear weapon. Why not just take down the offending video until the user take…
One of the biggest things for events like this are: - Regulatory Restrictions, many jurisdictions have limit on how to treat accounts like this - Repeat behavior from others that have breached this segment of the ToS. A good automation would be integrating something like what they already have for Music Copyright, where you can automatically trim the segments around the conflicting content.
You keep alluding to these regulatory restrictions which supposedly force this kind of behavior from Google - please go ahead and tell us what those are.