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Launch HN: Vocera (YC F24) – Testing and Observability for Voice AI

news.ycombinator.com

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Re: Launch HN: Vocera (YC F24) – Testing and Observability for Voice AI

#24

Post by Sid45 »

shreyapathak wrote: post #23

Congrats on the launch! Great to see the focus on robust and exhaustive evaluations. With large-scale usage of products, everything that can go wrong usually does so such evals will go a long way! How do you intend to grow the product?

Thanks a lot. The focus currently is to link the observability and testing environment so that test sets can automatically be created based on findings in actual production calls. Currently, it requires human intervention to create a scenario for testing based on findings of production calls.

Re: Launch HN: Vocera (YC F24) – Testing and Observability for Voice AI

#26

Post by AlphaWeaver »

Aurornis wrote: post #2

> We were working on voice agents in healthcare Having some experience with the healthcare industry, seeing the name Vocera here is incredibly confusing. Vocera is a very common communication platform and set of devices used in hospitals: https://vocera.stryker.com/s/product-hub/vocera-smartbadge These things are everywhere in healthcare already. If someone came to me and suggested using “Vocera” for a healthcare rel…

Came here to say this exactly - any nurse, PA, or other hospital staff person likely has heard of "Vocera" the hospital communication platform.

Beyond just accidental confusion, I'd be worried about real legal issues with trademark infringement. Trademarks primarily exist to prevent customers from being confused about which business they're interacting with, and this is a great example of the types of things they're trying to prevent. (I am not a lawyer, so take this with a grain of salt.)

Re: Launch HN: Vocera (YC F24) – Testing and Observability for Voice AI

#28

Post by z3ugma »

Sid45 wrote: post #5
Aurornis wrote: post #2

> We were working on voice agents in healthcare Having some experience with the healthcare industry, seeing the name Vocera here is incredibly confusing. Vocera is a very common communication platform and set of devices used in hospitals: https://vocera.stryker.com/s/product-hub/vocera-smartbadge These things are everywhere in healthcare already. If someone came to me and suggested using “Vocera” for a healthcare rel…

You are right. We were unaware of Stryker's Vocera prominence when we chose the name. Healthcare voice agents are a huge space. We have 6 clients in healthcare already. We will discuss and evaluate the name internally to avoid confusion or potential issues. Thanks a lot for your feedback

I want to say, this comes across as 3 founders who don't have real-world experience in the hospital field. As a buyer in healthcare, this basic of an error would signal to me that this company is not ready for the enterprise stage.
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