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Why Showing Your Face at Work Matters

sloanreview.mit.edu

21–30 of 95 posts

Re: Why Showing Your Face at Work Matters

#21
Working from home is a popular topic for us engineers. Generally speaking there are two broad camps in this argument:

1. Those who want to work from home and argue largely from that position. They say they'll be just as productive, you can write code from anywhere, having a more flexible schedule will make them happier and more productive and so on; and

2. Those that think there is more to your job than the lines of code you write. In even small companies (maybe even especially small companies?) culture is important. Culture transmits largely by physical proximity. Osmosis if you will. There is value in team camaraderie, whiteboard sessions, going to lunch with colleagues, sometimes just sitting around and shooting the breeze about whatever.

I fall very firmly into camp (2). This also applies to splitting teams geographically (common within Google) and, all other things being equal, you're better off having your organization in N locations versus N+1 locations.

Raises and promotions are more a function of relationships than anything else. Not being there decreases visibility and diminishes relationships. Or perhaps it's just that those who basically just want to write code see no value in and/or spend no time on building relationships?

So I think if you found a group of likeminded people that just wanted to put their heads down and write code then they could probably work together as an effective distributed team but as soon as you're in the minority in that situation you're losing out and (IMHO) it's not what's best for a colocated team anyway.

Re: Why Showing Your Face at Work Matters

#22
post #21

Working from home is a popular topic for us engineers. Generally speaking there are two broad camps in this argument: 1. Those who want to work from home and argue largely from that position. They say they'll be just as productive, you can write code from anywhere, having a more flexible schedule will make them happier and more productive and so on; and 2. Those that think there is more to your job than the lines of…

It was clear which camp you fell into just by the way you defined the two.

Re: Why Showing Your Face at Work Matters

#23
post #21

Working from home is a popular topic for us engineers. Generally speaking there are two broad camps in this argument: 1. Those who want to work from home and argue largely from that position. They say they'll be just as productive, you can write code from anywhere, having a more flexible schedule will make them happier and more productive and so on; and 2. Those that think there is more to your job than the lines of…

We have a tester who lives in another city from us, and I've managed to build camaraderie with him using nothing but skype IM, including breeze shooting and other non-work based activities. I have done the same in previous jobs, with people on the other side of the world. I don't think you need to be in the same room.

Re: Why Showing Your Face at Work Matters

#24
post #11

Earlier quoted context omitted.

Personally, I overwhelmingly dislike working from home, although it is nice to have the option to do so occasionally when I'm sick, waiting for something to be delivered to my house, the weather is poor, etc.. The main ways I think it is harder for you to contribute remotely are: 1) Whiteboard sessions I've spent a lot of time sitting around a whiteboard, talking out a (software) design for something and collaborativ…

Agreed so far. What's wrong with working from home? When the CEO brings guests to the office so that they can "meet the team", you're never there. When the guests ask about your project, someone else on your team will represent you. When your manager is muttering jokes to the team during the design meeting, you won't hear those jokes. Some of the jokes may involve the projects that are already being discussed in othe…

The two parent comments from suresk and mechanical_fish are exactly right about the real, though unquantifiable benefits of being in close proximity to peers and bosses.

I work for a large organization with a big head office and dozens of smaller offices around the world.

I've received more than my fair share of promotions. However, of twenty two years in the same organization I've worked in eight different cities in three countries, eighteen years out of and four years in head office. Despite being consistently ambitious, every single one of my promotions was from my two stints in head office. And my organization prides itself in believing it has an uncompromisingly objective and merit based promotion process.

At best, rigorous reward systems will dampen the natural human bias toward the people you see every day. Humans are wired to be tribal and to coalese into groups. Plus, as the parent comments illustrate, there are actual benefits to being in close proximity that can't be replicated remotely. Were it not so, urban real estate would be no more expensive than rural and there would be no cities.

This is not necessarily a bug that needs to be fixed. Rather, it is a feature of the system to understand and use.

If ambition/money is high on your list of priorities, then work in close physical proximity to your peers and bosses.

If other things in life are higher on your list of priorities, accept that you are making a trade-off that is right for you. Work remotely and don't be surprised that the physical rewards fall disproportionately on those who work in court around the king. You have chosen different rewards.

Re: Why Showing Your Face at Work Matters

#25
post #21

Working from home is a popular topic for us engineers. Generally speaking there are two broad camps in this argument: 1. Those who want to work from home and argue largely from that position. They say they'll be just as productive, you can write code from anywhere, having a more flexible schedule will make them happier and more productive and so on; and 2. Those that think there is more to your job than the lines of…

As is often the case, the best solution is a compromise. A policy of allowing 2 or 3 days/week of working from home would allow for "real" work to get done from home (not to mention the gas and time savings) while also having the advantages of physical proximity.

Re: Why Showing Your Face at Work Matters

#26
post #2

Working from home reduces visibility, you don't work from home to make more and get promoted, you work from home to avoid the retardation of a commute, busy work, excessive meetings, etc. You work from home so you can put in 2 hours work, accomplish as much as anyone else did and spend the remaining 6 enjoying your life. I'm pretty sure that everyone who decides to work from home did so for quality of life reasons ra…

> I'm pretty sure that everyone who decides to work from home did so for quality of life reasons rather than climbing the corporate ladder reasons.

Which alone might cause the observed penalty: by opting for telecommuting, you are indicating you are a slacker and disloyal.

Re: Why Showing Your Face at Work Matters

#27
This is the advice I recieved from an old supervisor who was known around the world for the quality and depth of her research.

1. It doesn't matter how hard you work but how hard people think you're working. If the door is shut and you're working all night you're only hurting yourself as people will fail to give you the recognition you deserve. Work hard, but make your hard work known.

2. You don't have to be intelligent to create great research. You can buy intelligence (and equipment etc) etc. What you need is imagination, organisation, motivation and an ability to network.

Re: Why Showing Your Face at Work Matters

#28
This reminds me of an incident I had with a former employer. It was xmas break and I was at home the final week (xmas to new years). I spent about 75% of my time working.

When I got back I was accused of taking "10 days off." He counted the Saturday I left to the Sunday before I got back. By that logic, I often took 2 days off a week.

Anyway, even after I told him I was working during that time he still said "this wasn't the end of it." When I told him he was overly sensitive to face time he seemed to want to just deny reality.

Re: Why Showing Your Face at Work Matters

#30
post #18

Let me explain this to you in simple terms. If your manager appreciates 'blow your trumpet' culture where 'making noise' is more important than work, then Working from home might be disastrous to you. But if your manager understands the wastage of time during travel/commute. The troubles faced by programmers due to frequent meetings and interruptions, the need for solitary isolation to think and work on tough problem…

>Your ordinary corporate middle level manager, is totally incapable of understanding this. Because he despises any form of extreme nerd/tech/geek culture. He perceives that as a threat to his own kingdom, he is afraid that your success will overshadow his noise making. He will do everything in his power to keep people mediocre, to make himself look good to his bosses. In all of this a ferevrishly hacking geek churning features, coding by the minute, his way of work, culture and cult is a threat/disease that can destroy the managers career.

Why would you continue to work for such a shit manager? My manager is is all about interacting with customers, prioritizing tasks, and shielding us from the bullshit.

I suspect that a lot of the difference is in companies where the managers are devs vs MBAs

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