Worth noting us large AWS customers get huge discounts, huge credit, actual real engineers on hand 24/7 on Slack, contractual service guarantees that last years and a large market of people we can leverage to build stuff in there. And a lot of the services are low to zero cost that would be expensive to run on Hetzner or don't exist and you have to build out. YMMV but all costs aren't instance costs.
Yep, most corporations have 2-3 _named_ account reps who are available on the company Slack and will visit your office 1-2 times a year to sync up that everything is working as it should. And they're not just salespeople, they've actually said multiple times if a feature doesn't work for us without trying to hold it wrong in a dangerous (and expensive) way.
Can you give examples of this? I'd love to hear more about the kinds of guidance they can give.