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Tell HN: Educative.io auto-renews without warning, refuses to provide refunds
21–30 of 34 posts
Re: Tell HN: Educative.io auto-renews without warning, refuses to provide refunds
#22The majority of sass products auto-renew. Everyone of us likely forgot to cancel a subscription at some point.
It doesn’t give you a right to shit on a startup because you forgot to cancel
Re: Tell HN: Educative.io auto-renews without warning, refuses to provide refunds
#23This is why I use privacy.com cards for the majority of my online purchases. You never know when a company will change a policy and charge cards on file.
Revolut also offers a similar service, for the non Americans among us.
Re: Tell HN: Educative.io auto-renews without warning, refuses to provide refunds
#24The majority of sass products auto-renew. Everyone of us likely forgot to cancel a subscription at some point. It doesn’t give you a right to shit on a startup because you forgot to cancel
I actually do have a right, very specifically my statutory right under the UK's "Consumer Contracts (Information, Cancellation, and Additional Charges) Regulations 2013" which requires that vendors provide clear and timely information about automatic renewals, which I assert educative.io failed to do in this case.
Startup or not, I expect vendors to be compliant with regulations.
Re: Tell HN: Educative.io auto-renews without warning, refuses to provide refunds
#25I do not know how things works in banking outside EU but here for on-line stuff it's fairly common to pay with virtual bank cards, meaning a one-shot or few shots (at your option) with a maximum amount Visa or Mastercard dummy card.
I do normally not use a real card for anything on-line so any eventual auto-renew end up in fail anyway.
Re: Tell HN: Educative.io auto-renews without warning, refuses to provide refunds
#26The majority of sass products auto-renew. Everyone of us likely forgot to cancel a subscription at some point. It doesn’t give you a right to shit on a startup because you forgot to cancel
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Re: Tell HN: Educative.io auto-renews without warning, refuses to provide refunds
#27I do not know how things works in banking outside EU but here for on-line stuff it's fairly common to pay with virtual bank cards, meaning a one-shot or few shots (at your option) with a maximum amount Visa or Mastercard dummy card. I do normally not use a real card for anything on-line so any eventual auto-renew end up in fail anyway.
> outside EU
Way to kick a Brit when they're down!
Fortunately, we implemented the EU regulations back in 2013, and haven't yet repealed them so I can chargeback on a normal credit card.
Re: Tell HN: Educative.io auto-renews without warning, refuses to provide refunds
#28There should be no problem on the customer side. Just do a chargeback in this case (and please do this only in case of a scammer as the consequences are severe for a business. Always reach out first to the company before doing this!). If enough people do a chargeback the payment provider of the company will kick them out of business in case you can prove in the dispute from the payment provider that the auto-renews go against regulations in your respective country.
Re: Tell HN: Educative.io auto-renews without warning, refuses to provide refunds
#29> I'm pretty sure If you're not actually sure I don't understand how you can make a post claiming they did it without your consent.
For more common British English phrases and their (mis)translations, see https://expatsincebirth.com/2018/03/04/what-the-british-say-...
Re: Tell HN: Educative.io auto-renews without warning, refuses to provide refunds
#30Charge it back on your credit card
Just note that without evidence, it becomes he-said-she-said, and a chargeback doesn't negate a contract to pay.
For small enough amounts, at least in the US, the credit card company will sometimes just accept it and give you a courtesy credit without going through the whole investigation.
And regardless, having too many chargebacks will often get the merchant into trouble. Just having to deal with the hassle of it is bad for their business, a good way to get back at them for poor service.