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New Recovery Tool to help with CrowdStrike issue impacting Windows endpoints

techcommunity.microsoft.com

21–30 of 66 posts

Re: New Recovery Tool to help with CrowdStrike issue impacting Windows endpoints

#21

Really impressive that they got thru an entire develop, build, approval, and documentation process in just about 2 days. Not that any of those steps are extremely hard for this fix, but I'm always impressed when big corporations can move so fast

To be fair, there isn't a whole lot of code there. I wouldn't be surprised if Microsoft had the WinPE generator written already for some other project.

Re: New Recovery Tool to help with CrowdStrike issue impacting Windows endpoints

#22

Earlier quoted context omitted.

Congrats? Microsoft has higher quality assurance concerns since anything with their name on it means customers will come beating down their door for support if ANYTHING goes wrong even if it's not them.

> Microsoft has higher quality assurance concerns... No, they don't. This is the same company that has turned the Windows OS into an advertisement platform within the OS [0]. A company that puts buggy telemetry collection over their end users [1]. And a platform that is known to spy on its end users [2]. So, no - Microsoft really doesn't care about its end users with "higher quality assurance concerns". They care abo…

I can assure you the Windows advertisement platform goes through QA. You might need to think more about separating "what they do" from "how they do it".

Re: New Recovery Tool to help with CrowdStrike issue impacting Windows endpoints

#23
post #7

Earlier quoted context omitted.

They could say "third party kernel modules are installed at your own risk" and provide the usual level of business hours support. CrowdStrike fucked up and Microsoft is helping its customers recover from CrowdStrike's fuckup.

They made a special memory allocator for Windows 95 to avoid a crash caused by a bug in SimCity https://www.joelonsoftware.com/2000/05/24/strategy-letter-ii... They are not only backward compatible or bug compatible. They are others-person-bug compatible. It's the only way to prevent users thinking about switching to another OS.

Reminds me of this famous post from Linus about being "bug-compatible".

https://lkml.org/lkml/2012/12/23/75

Re: New Recovery Tool to help with CrowdStrike issue impacting Windows endpoints

#24
post #9

Earlier quoted context omitted.

They recommend crowdstrike to customers. Now they are trying to at least skim some good will. Also bad a kernel module that can ruin the OS is partially their fault.

I also think Microsoft should be responsible, they gave the keys to sign the kernel driver so I expect that driver to at least be subject to regular testing and scrutiny not just when initial release was made.

They didn't "give the keys", they have a signing infrastructure that is meant to be used for validating organizational identity and origins of code. They have a quality checking system, but it's only required for certain levels of Microsoft backing. I think it used to be called the Windows Logo Program or something?

Re: New Recovery Tool to help with CrowdStrike issue impacting Windows endpoints

#25
post #7
post #4

Earlier quoted context omitted.

When their bottom line and head is at stake, what were they supposed to do?

They could say "third party kernel modules are installed at your own risk" and provide the usual level of business hours support. CrowdStrike fucked up and Microsoft is helping its customers recover from CrowdStrike's fuckup.

If anything, then events like this makes decision makers rethink if they really should run Windows everywhere. Why does a flight schedule display has to run Windows, for example? It might not be their fuckup, but they will lose users too, for sure.

Re: New Recovery Tool to help with CrowdStrike issue impacting Windows endpoints

#29

Really impressive that they got thru an entire develop, build, approval, and documentation process in just about 2 days. Not that any of those steps are extremely hard for this fix, but I'm always impressed when big corporations can move so fast

They are not claiming they built it themselves. This kind of tool could easily be an offshore job.

Re: New Recovery Tool to help with CrowdStrike issue impacting Windows endpoints

#30
post #5

Really impressive that they got thru an entire develop, build, approval, and documentation process in just about 2 days. Not that any of those steps are extremely hard for this fix, but I'm always impressed when big corporations can move so fast

I sympathize with the engineers, QA, and everyone involved in getting this out. I have to imagine it was a lot of long hours, and the testing was insane. The last thing I want to do is put this tool out and it somehow messes things up more. But glad it’s out. Hopefully it helps with the remaining machines and with any that are being problematic.

Surveillance software is top priority of BigCo's nowadays. If they prove to be useful for governments they'll get softer antimonopoly measures.
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