Indeed, I saw some simplified computers over time but everything "behind" them got crazy complex. I did tech for a living and it's still infuriating at times.
Ex got passwords altered. My credit union got ransomwared. For mysterious reasons the "bank by touchtone" worked so I could pay my credit card, but I can't get balances and access via web or app. The point being that problems are wildly varied and changing, let alone basic stuff that Apple and others change every so often. I know how to get answers by web search, but it's tricky, and impossible for others. Worse, fraudulent sites get top SEO rank, pose as authorized support and get you to drop RAC apps on your device. First question she had was "What is this remote app?" Like, delete immediately and restart the phone. Apple does not ask you to do that.
So, I think that personal attention is often needed. To the extent that AI can replace some of the tedious lookup, fine.
Another thing I have noted over time is that in helping people, I often run through lots of menu items and settings that people are unaware of (and sometimes I am not aware of) and the same function doable in two different places.
Of course, they want me to explain what I did, but since a lot was just looking for trouble and finding settings, it's 10x faster just to do it than explain it, especially since the solution is likely one-shot or useful once every 3 years. And then everything changes.
Well, I'll stop here for now. I love that this matter is getting a thread here.