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HE.net problem

mailman.nanog.org

21–30 of 43 posts

Re: HE.net problem

#21

Status in whois response is “active” for me, and he.net resolves from DNS for me, so I guess it’s been fixed? But why did they list a @he.net email address as one of the emails to contact them on? Wasn’t the problem that he.net would not resolve because of that very client hold?

Confirmed at 3:30 CT

Re: HE.net problem

#22
post #7

I can't believe that NetworkSolutions doesn't have a list of significant ISPs by domain name or something. I would proactively work with significant ISPs before suspending the entire domain and interrupting their services.

There's a reason people were practically partying in the streets when Network Solutions lost their monopoly.

The fact that their netops / support staff have no way to escalate an issue like this is the bigger issue. IMHO the giant ISP shouldn't get a better response time or procedure; everyone should be able to get help in an emergency like this.

Really, NANOG have themselves to blame. Half the reason NANOG was started was to help high level techies bypass low-level operations/support staff.

Everyone should have worked together to make sure their own orgs could appropriately handle calls/issues like this.

Instead, with the issue mostly fixed for them, they stopped caring, and all the peons and techies who don't work for Fortune 500 or famous tech companies are still fucked...

Re: HE.net problem

#23
post #7

I can't believe that NetworkSolutions doesn't have a list of significant ISPs by domain name or something. I would proactively work with significant ISPs before suspending the entire domain and interrupting their services.

Its not really going to affect their services, maybe email in/out of it but thats about it.

NetSol should've done better though, this makes them look like clowns.

Re: HE.net problem

#24

Status in whois response is “active” for me, and he.net resolves from DNS for me, so I guess it’s been fixed? But why did they list a @he.net email address as one of the emails to contact them on? Wasn’t the problem that he.net would not resolve because of that very client hold?

[deleted]

Re: HE.net problem

#25
post #7

I can't believe that NetworkSolutions doesn't have a list of significant ISPs by domain name or something. I would proactively work with significant ISPs before suspending the entire domain and interrupting their services.

There's a reason people were practically partying in the streets when Network Solutions lost their monopoly. The fact that their netops / support staff have no way to escalate an issue like this is the bigger issue. IMHO the giant ISP shouldn't get a better response time or procedure; everyone should be able to get help in an emergency like this. Really, NANOG have themselves to blame. Half the reason NANOG was start…

HE participates in NANOG, what are you even talking about.

Re: HE.net problem

#27
post #23
post #7

I can't believe that NetworkSolutions doesn't have a list of significant ISPs by domain name or something. I would proactively work with significant ISPs before suspending the entire domain and interrupting their services.

Its not really going to affect their services, maybe email in/out of it but thats about it. NetSol should've done better though, this makes them look like clowns.

> Its not really going to affect their services, maybe email in/out of it but thats about it

idk. how do you know that their management capability can run sans dns?

Re: HE.net problem

#28
post #7

I can't believe that NetworkSolutions doesn't have a list of significant ISPs by domain name or something. I would proactively work with significant ISPs before suspending the entire domain and interrupting their services.

There's a reason people were practically partying in the streets when Network Solutions lost their monopoly. The fact that their netops / support staff have no way to escalate an issue like this is the bigger issue. IMHO the giant ISP shouldn't get a better response time or procedure; everyone should be able to get help in an emergency like this. Really, NANOG have themselves to blame. Half the reason NANOG was start…

[deleted]

Re: HE.net problem

#29

Status in whois response is “active” for me, and he.net resolves from DNS for me, so I guess it’s been fixed? But why did they list a @he.net email address as one of the emails to contact them on? Wasn’t the problem that he.net would not resolve because of that very client hold?

Confirmed at 3:30 CT

I read a bit more in the linked email thread. Some other message said that caching would likely make it still resolve in most places and that checking the root servers would show the problem and that elsewhere it would show up around 48 hours after, when the caches expire.

Still not sure if the status it shows in Whois means that it’s resolved or not.

Re: HE.net problem

#30
post #27
post #23

Earlier quoted context omitted.

Its not really going to affect their services, maybe email in/out of it but thats about it. NetSol should've done better though, this makes them look like clowns.

> Its not really going to affect their services, maybe email in/out of it but thats about it idk. how do you know that their management capability can run sans dns?

Because they run their own DNS servers and inside of their network they're going to be using their own infra...
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