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How to get stuff repaired when the manufacturer don't wanna: take 'em to court

blog.simonrumble.com

21–30 of 324 posts

Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court

#21
> Now an old fashioned light bulb shouldn't be expected to last a decade, but an oven?

Funnily enough, there actually was the Phoebus cartel [1] which sought to reduce the lifespan of incandescent light bulbs to around 1,000 hours and raise prices.

[1] https://en.wikipedia.org/wiki/Phoebus_cartel

Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court

#22

Earlier quoted context omitted.

The question I ask straight back at you: how long do you think an oven should last?

9 years is a lot to expect it to be under warranty...

Apparently not in Australia.

Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court

#23

> Now an old fashioned light bulb shouldn't be expected to last a decade, but an oven? Funnily enough, there actually was the Phoebus cartel [1] which sought to reduce the lifespan of incandescent light bulbs to around 1,000 hours and raise prices. [1] https://en.wikipedia.org/wiki/Phoebus_cartel

Reminded me of Bastiat's candlestick maker's petition:

http://bastiat.org/en/petition.html

Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court

#24
post #3

Does anyone know whether and how this translates to other places in the world? For me, it's the most interesting with EU/Sweden. We don't have courts like this do we?

I don't think the courts really matter, what does matter are the legal guarantees. In the EU it is an explicit two years, so I think a situation like this, where a 9 year old appliances is being repaired under threat of legal action, simply won't arise as the customer has no legal basis for his claim.

Depends on the country, in the UK, in addition to the EU mandated 2 years, we have the same "reasonableness" law, although there's a 6 year limit.

Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court

#25
post #13

Asking a warranty repair on a 9 years old oven is a bit of a stretch. I doubt it'd fly in the EU.

There is a requirement for providing spare parts for 7y [0]:

[0]: https://www.europe-consommateurs.eu/en/shopping-internet/spa...

Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court

#26
post #3

Does anyone know whether and how this translates to other places in the world? For me, it's the most interesting with EU/Sweden. We don't have courts like this do we?

Check Swedish law; there are no EU-wide laws like the Australian one, but some member states di have extra laws similar to the Australian one. I don't know about Sweden specifically.

Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court

#27
post #3

Does anyone know whether and how this translates to other places in the world? For me, it's the most interesting with EU/Sweden. We don't have courts like this do we?

I don't know about Sweden particularly but in Norway "Forbrukerkjøpsloven" [0] gives you up to a 5 year warranty on any items which are obviously meant to last for at least that long. For instance, shoes have a two years warranty, but a laptop or most kitchen appliances have an automatic 5 year warranty which cannot be waived.

I'm not that knowledgeable about all the details here, but I've done it once for a PSU which stopped working after four years.

[0] https://www.forbrukerradet.no/cause-for-complaint/

Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court

#28
post #13

Asking a warranty repair on a 9 years old oven is a bit of a stretch. I doubt it'd fly in the EU.

The question I ask straight back at you: how long do you think an oven should last?

In my opinion, maybe 20 years at the very least

Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court

#29

> Now an old fashioned light bulb shouldn't be expected to last a decade, but an oven? Funnily enough, there actually was the Phoebus cartel [1] which sought to reduce the lifespan of incandescent light bulbs to around 1,000 hours and raise prices. [1] https://en.wikipedia.org/wiki/Phoebus_cartel

There's also the Centennial Light [1], a light bulb made in the late 1890s. It was first lit in 1901 and it's still alight today.

[1]: https://en.wikipedia.org/wiki/Centennial_Light

Re: How to get stuff repaired when the manufacturer don't wanna: take 'em to court

#30
post #3

Does anyone know whether and how this translates to other places in the world? For me, it's the most interesting with EU/Sweden. We don't have courts like this do we?

I don't think the courts really matter, what does matter are the legal guarantees. In the EU it is an explicit two years, so I think a situation like this, where a 9 year old appliances is being repaired under threat of legal action, simply won't arise as the customer has no legal basis for his claim.

I mean, there are normal consumer protection rules. But it's actually commonplace for a lot of appliances at least in Germany and Japan to have a 10 year operational guarantee. I don't really how you can enforce it in either place, but it does seem to me that at least the big traditional companies to stick to these periods for bigger appliances such as air conditioning, fridges, washing machines etc. Interestingly for smaller more modern devices, like say, a table top dishwasher, you're lucky if these things last a year and you'll have a hard time enforcing the 2 year warranty even with the help of the consumer protection agency.
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