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Air Canada ordered to pay couple $2k. Instead, it's taking them to court

cbc.ca

21–30 of 31 posts

Re: Air Canada ordered to pay couple $2k. Instead, it's taking them to court

#21
Once again Canada shows its true colours. I have not seen anything about that country which is in anyway exemplary. Mediocre down to its seams. Air Canada might be the worst of the lot. I had once flown in it's "business class" and it was like going in the lowest class of Etihad.

Also the airports are chaotic with luggage being misplaced and delayed almost every single time.

Re: Air Canada ordered to pay couple $2k. Instead, it's taking them to court

#22
post #3

It's obvious that Air Canada is trying to avoid setting precedent for what qualifies for compensation here. Canada has a foul domestic airline industry. More times than not from what I've looked at and read - it's cheaper to fly domestic in Canada by picking an international flight that has a layover in the USA than it is to fly solely domestic in Canada - with all the extra fees, charges, etc. etc. etc. Just a side…

This hasn't been true for a long time now, more so for major routes.

Just to check, I looked up prices for flights from LAX-JFK and compared them to a flight from Vancouver to Toronto, both in the middle of July.

The Canadian flight was $18 cheaper, if you exclude low cost carriers. If you include LCCs, the Canadian option was about 10% more expensive.

Canadian oligopolies are very real and exist in telecom, grocery, banking, energy and mass media, the airline industry has gotten slightly better over the past decade

Re: Air Canada ordered to pay couple $2k. Instead, it's taking them to court

#23
post #17
post #15

Earlier quoted context omitted.

Well, yes, I'm making a comment on the internet about my negative experience with Air Canada and CTA in about 15 minutes. The claim itself had all the information and took hours to compile, I'm not sure how long it would take for me to simplify that point by point without still missing something. - The delay was caused initially by a safety critical instrument being recognized as faulty, which required the airline to…

>- The delay was caused initially by a safety critical instrument being recognized as faulty, which required the airline to seek a replacement aircraft. This was deemed out of control of the airline, with subsequent staffing and catering issues cascading (in airline's control). Looking at the government's site[1] it looks like you're only owed compensation for "flight delays or cancellations that are in their control…

> their control and not related to safety"

I think the AND is very important. Issues as the one described certainly seem to be in the control of the airline (not detecting them during maintenance etc.)

Also rebooking and/or providing alternative transportation are certainly not related to being entitled to compensation.

Re: Air Canada ordered to pay couple $2k. Instead, it's taking them to court

#24
post #11

Last year I was on an Air Canada flight which was delayed over 6 hours, leaving my family and I at the airport in the middle of the night with no public transportation, no communication, oh and they lost our stroller enroute which meant by the time we were outside there were no cabs or another soul in sight. Frustrating, but I had read up on the rules for delays during our wait and was confident that at least we woul…

I'm sorry to hear you had such a bad experience, but this is typical treatment from Air Canada. As a Canadian who often flies, I suggest going with Porter or WestJet instead. They're both leagues ahead of Air Canada.

Re: Air Canada ordered to pay couple $2k. Instead, it's taking them to court

#25

Once again Canada shows its true colours. I have not seen anything about that country which is in anyway exemplary. Mediocre down to its seams. Air Canada might be the worst of the lot. I had once flown in it's "business class" and it was like going in the lowest class of Etihad. Also the airports are chaotic with luggage being misplaced and delayed almost every single time.

I don't know why you have this weird hatred towards Canada (looking at your post history, it's not the first time). Especially considering that the US is far from a model country right now, and I very clearly remember when passengers were assaulted and forcibly removed from a United flight a few years ago. Canada is not perfect, but there is a lot to like about it.

Re: Air Canada ordered to pay couple $2k. Instead, it's taking them to court

#26

Once again Canada shows its true colours. I have not seen anything about that country which is in anyway exemplary. Mediocre down to its seams. Air Canada might be the worst of the lot. I had once flown in it's "business class" and it was like going in the lowest class of Etihad. Also the airports are chaotic with luggage being misplaced and delayed almost every single time.

I don't know why you have this weird hatred towards Canada (looking at your post history, it's not the first time). Especially considering that the US is far from a model country right now, and I very clearly remember when passengers were assaulted and forcibly removed from a United flight a few years ago. Canada is not perfect, but there is a lot to like about it.

> I don't know why you have this weird hatred towards Canada

Let's say I live in the US and I hate the US, if you're being handwavy about it. There's nothing weird about finding enough bad in a country to badmouth it in aggregate.

Re: Air Canada ordered to pay couple $2k. Instead, it's taking them to court

#27

Earlier quoted context omitted.

I don't know why you have this weird hatred towards Canada (looking at your post history, it's not the first time). Especially considering that the US is far from a model country right now, and I very clearly remember when passengers were assaulted and forcibly removed from a United flight a few years ago. Canada is not perfect, but there is a lot to like about it.

> I don't know why you have this weird hatred towards Canada Let's say I live in the US and I hate the US, if you're being handwavy about it. There's nothing weird about finding enough bad in a country to badmouth it in aggregate.

I find it weird because the criticism was not that Canada is bad, but that it's not exemplary in any way, as if that's a good reason to badmouth something. I don't find Slovenia exemplary in any way either, but that's not a good reason for me to badmouth it. Of course being perfect at everything is the ideal, but in practical terms, being mediocre (in the sense of being average) is... just fine? Just seems like a weird thing to say.

Re: Air Canada ordered to pay couple $2k. Instead, it's taking them to court

#28
post #11

Last year I was on an Air Canada flight which was delayed over 6 hours, leaving my family and I at the airport in the middle of the night with no public transportation, no communication, oh and they lost our stroller enroute which meant by the time we were outside there were no cabs or another soul in sight. Frustrating, but I had read up on the rules for delays during our wait and was confident that at least we woul…

I'm sorry to hear you had such a bad experience, but this is typical treatment from Air Canada. As a Canadian who often flies, I suggest going with Porter or WestJet instead. They're both leagues ahead of Air Canada.

WestJet used to be leagues ahead, the last several years I'd say they're inches ahead.

Re: Air Canada ordered to pay couple $2k. Instead, it's taking them to court

#29
post #15
post #14

Earlier quoted context omitted.

>[...] always omitting the second [...] You're omitting a lot of information yourself. What was the reason given by the airline and CTA for why your claim was invalid? How was the flight booked? What was the nature of the delay? Why was the cab ride $400? How did you even get to a taxi stand? If you're waiting for a connecting flight wouldn't you be trapped in the airport airside?

Well, yes, I'm making a comment on the internet about my negative experience with Air Canada and CTA in about 15 minutes. The claim itself had all the information and took hours to compile, I'm not sure how long it would take for me to simplify that point by point without still missing something. - The delay was caused initially by a safety critical instrument being recognized as faulty, which required the airline to…

Sorry to hear about your crummy experience. IMO this is a maintenance issue, and should have been ruled within their control. I recognize my standards and expectations are higher than CTA's and the legislation.

Re: Air Canada ordered to pay couple $2k. Instead, it's taking them to court

#30

Once again Canada shows its true colours. I have not seen anything about that country which is in anyway exemplary. Mediocre down to its seams. Air Canada might be the worst of the lot. I had once flown in it's "business class" and it was like going in the lowest class of Etihad. Also the airports are chaotic with luggage being misplaced and delayed almost every single time.

Did you mean country or company?
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