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Deletion of user account

soflow.com

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Re: Deletion of user account

#24

Post by napolux »

lesuorac wrote: post #16
grilledchickenw wrote: post #4

The wayback machine will always remember: https://web.archive.org/web/20240503105207/https://www.soflo...

It doesn't say your account though. It could just let you delete an arbitrary account ;)

please delete "root" here are 20 euros

Re: Deletion of user account

#25

Post by morsch »

The account thing seems to be an issue for people who buy e-scooters on the secondary market (i.o.w. used). Often, the scooter is still tied to the previous owner's app.

I've found forum posts of people resorting to using the email/password from the previous owner, or sending a registered letter to SoFlow asserting the new ownership.

So, and now I'm speculating, it's possible that this is less about deleting the account than it is about unlinking a scooter from your account, and it is a way for SoFlow to dip into the secondary market -- each transfer nets them another 20 EUR.

It's also possible that this is a way for the new owner to unlink their scooter from the previous owner, with an associated service charge -- the checkout page requires proof of ownership. In that case, it might be a way to prevent fraud, i.e. people stealing scooters and resetting them; thieves are unlikely to pay 20 EUR for that, nor are they keen on tying their real identity to the stolen scooter.

Like I said, this is speculation and I'm not saying this is a good way to do it, and it's not at all explained on the website, I'm just thinking aloud here. It just seems unlikely that anybody would attempt to charge 20 EUR for a simple account deletion.

Re: Deletion of user account

#28

Post by phi0 »

sztanko wrote: post #6

This is weird. Their privacy policy enforcing them to delete your account. I guess it is just a catch for those who don't know what GDPR us. 4. Right to deletion a) Obligation to delete You may request the controller to delete the personal data concerning you without undue delay, and the controller is obliged to delete such data without undue delay, if one of the following reasons applies: - The personal data concern…

It might be similar to how credit report agencies have to provide the reports for free under GDPR, but not before trying to make you pay twenty different ways.
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