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So the extended etiquette is: if you don’t have time, it’s ok to not reply.
[1] There’s also the concern that your message appears on someone’s shared screen during a video call.
I wish call centres and companies would explain to their agents that it's not like approaching a customer who has walked into a physical shop where the customer already has the context of who they're talking to. Whereas on the phone I have no idea who it is that has called me, it might be an old acquaintance, it might be a call back I'm expecting about something, or might be a cold call that I want to hang up on as soon as possible (which is most of the time).
So legitimate callers would get the friendliest response from me if they simply started the call with "Hello, I'm calling from , regarding , am I speaking to ?"
The other person isn't necessarily waiting for the response. At the least, its a communication that you are about to ask them something, i.e. check back here in the next minute or so while I type out my question. Also, "Hi" is a good way of finding out if a person is present, sometimes you might ask to call them instead of typing your question. It also might be the case there are multiple people who can answer the qu…
Why can’t you just say “hey, are you available for a call now?” Instead?
46 points by dfboyd on Jan 23, 2021 | parent | context | prev | next [–] | on: Please don't say just hello in chat (2013) I am the original author of the document this document was based on. It was an internal Wiki page at Google written when I was an SRE. After I wrote the original page, someone put up an internal shortlink at "go/nohello". After I left Google, someone took the Wiki page content and [illegally, since it was Google confidential, simply from being on the internal Wiki], and put it up on the net at "nohello.com".
I'd add: also confirm promptly that you understood the answer and are good. Sometimes after posting an explanation that has taken you time to think and write, you want to know if the other person understood it and if this is enough, and also if you can go back to your other stuff. Without an acknowledgement, you would likely keep the subject in your head in case the person needs more from you. With a simple "ok", "th…
I often do this and forget to upvote correct SO answers as well. I find a solution, realize that I have to research a bunch of other things, and spawn twenty more tabs and the SO answer gets lost in the pile. What's the point of upvoting SO answers if you haven't been able to confirm that the solution is correct?
I guess I sometimes might do this with chat responses as well. But yeah in that situation something like "Thanks I will try it out!" is probably the appropriate response.