Well... I feel slightly better about Boston constantly pushing back being able to use our phones as tickets after seeing the timeline for the transition and how just that they are still doing this. What is it about public transit in the US that it is so... bad? Inadequate funding seems to be the easy one, but the MBTA (Boston) doesn't even handle the funds it has well. Yeah it needs more funding but there is also jus…
A lot of transit could be fixed by just taking a regular routine user, empowering them to become a dictator for a week and point out all the friction points they hit actually using the system. But then that would make the entire bureaucratic system that is the transit agency look like idiots who don't understand their own jobs, so it will unfortunately never be done.