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If You Don't Change the UI, Nobody Notices (2009)

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Re: If You Don't Change the UI, Nobody Notices (2009)

#21
post #13

More like, if you ship useless apps, people learn to avoid. Notepad2 is an amazing drop-in replacement with a perfect balance between features and simplicity. That’s what Notepad should have been since forever. Microsoft should buy it and study how to make basic apps. Last time I’ve used notepad it still couldn’t tab things. When it’s so bad, there’s no chance I will “notice” anything later. You lost a user of a free…

Notepad on Windows 11 is decent. Replaced my need for Sublime Text.

Re: If You Don't Change the UI, Nobody Notices (2009)

#22

There’s a flip side to this. If you change the UI for no reason, people get upset. For example, the latest iOS update flipped the speaker and mute buttons during a call. Why? No improvement was made, it’s just frustrating.

> If you change the UI for no reason...

This appears to be not true for the OS (but only for Apps / websites). I'd say, for personal devices, folks expect a shiny new UI every OS update. For ex: iOS and Android are always in contention for who changes UI the most, from one version to another.

Besides, styling changes and form changes are not the same.

Re: If You Don't Change the UI, Nobody Notices (2009)

#23

This was actually not the conclusion I was expecting: > Don't bother improving your product unless it results in visible changes the user can see, find, and hopefully appreciate. I couldn't disagree more strongly. I can't think of the last time I encountered a UX change I thought was actually worth it. They're always bothersome, because now I notice the tool --it's no longer an extension of my mind and body, instead…

> I can't think of the last time I encountered a UX change I thought was actually worth it

I mean, I am terribly glad we're done with Windows 95 and Android 4 style UX; aren't you?

Re: If You Don't Change the UI, Nobody Notices (2009)

#24

This was actually not the conclusion I was expecting: > Don't bother improving your product unless it results in visible changes the user can see, find, and hopefully appreciate. I couldn't disagree more strongly. I can't think of the last time I encountered a UX change I thought was actually worth it. They're always bothersome, because now I notice the tool --it's no longer an extension of my mind and body, instead…

Your second point raises an important consideration about defining terms like "better."

For instance:

"The new UI is better." "This code is better."

However, without clarification, "better" can be subjective and may simply indicate a difference rather than an inherent improvement.

Considering the previous functionality of the UI/code, the new "better" version should demonstrate significant enhancements to be worth considering.

Re: If You Don't Change the UI, Nobody Notices (2009)

#25

There’s a flip side to this. If you change the UI for no reason, people get upset. For example, the latest iOS update flipped the speaker and mute buttons during a call. Why? No improvement was made, it’s just frustrating.

The next Windows version should be called Windows Legacy. Remove all the objectively (from the perspective of a non-oblivious user) stupid stuff that 10 and 11 added including half-baked UIs, extra clicks, inconsistencies, random forced changes, 'AI', etc. How many of us have encountered 'Legacy' systems that get a bad wrap but are actually responsible for everything? Eventually Legacy will have a positive connotatio…

> the objectively (from the perspective of a non-oblivious user)

You’ll be happy to hear there’s an easier way of saying this! It’s “subjectively”

If you need a shorthand you could also go with “IMO”.

Re: If You Don't Change the UI, Nobody Notices (2009)

#26

This was actually not the conclusion I was expecting: > Don't bother improving your product unless it results in visible changes the user can see, find, and hopefully appreciate. I couldn't disagree more strongly. I can't think of the last time I encountered a UX change I thought was actually worth it. They're always bothersome, because now I notice the tool --it's no longer an extension of my mind and body, instead…

I just wanted to say I agree and I was thinking this would be the conclusion as well.

I cannot count how many times a major versioning of a large piece of software that was tied in with a UI redesign signaled a massive overturning in positive usability and focus of the authoring company but.... it's been almost every time.

The greatest 'power user' focused engineering programs I formed my career around all had something similar in common: they had a core UI that was brilliant in the way it worked, and stable. New features got added to that base UI as incremental menus, additional icons in workbenches, and every now and then an extra menu or two.

But they didn't go wiping the slate clean and coming up with complete new workflows. They kept it familiar while improving the end-user productivity, and THAT is what kept customers re-upping their licenses year after year after year. Add things for those who already are users. Expand where needed. Don't rock the boat unless really needed... because nearly ever time I've seen that boat rocked the MBA's and 'Designers' doing the rocking are under the impression they are smarter than the people who built the boat in the first place.

Dassault Systèmes has spent a decade recovering from the absolutely asinine decision to revamp the UI of one of the greatest engineering tools of the modern era (CATIA V5), to make the icons glow all cool and be completely blue/gray duotone with one fucking hue and far less functional density, purportedly because someone in their infinite business/designer school wisdom thought it looked more 'modern' and signified 'change', resulting in the absolute backwards fucking step that was CATIA V6. They've been backpedalling ever since, IMO.

If you don't change the UI, nobody notices- and that's usually a good thing....

Re: If You Don't Change the UI, Nobody Notices (2009)

#27

There’s a flip side to this. If you change the UI for no reason, people get upset. For example, the latest iOS update flipped the speaker and mute buttons during a call. Why? No improvement was made, it’s just frustrating.

Mozilla-related forums are currently full of complaints about the new design of Thunderbird. It has also flipped the UI with no option of reverting it back other than using an unsupported CSS hack: https://i.imgur.com/9xzJjtr.png

Re: If You Don't Change the UI, Nobody Notices (2009)

#28

This was actually not the conclusion I was expecting: > Don't bother improving your product unless it results in visible changes the user can see, find, and hopefully appreciate. I couldn't disagree more strongly. I can't think of the last time I encountered a UX change I thought was actually worth it. They're always bothersome, because now I notice the tool --it's no longer an extension of my mind and body, instead…

> I can't think of the last time I encountered a UX change I thought was actually worth it.

I absolutely hate software that doesn't change the UX. The chance that they got it right on the first try and kept it right as the capabilities grew is exactly zero.

Keeping old UX is nearly always lazy or forced. If you have or hope to have growing userbase let the stuff evolve. Let stuff move to where new users expect to find it. Let it move to places that make sense now. Sure, offer legacy UX for old users that absolutely hate change but don't stifle yourself and your new users.

Re: If You Don't Change the UI, Nobody Notices (2009)

#29

This was actually not the conclusion I was expecting: > Don't bother improving your product unless it results in visible changes the user can see, find, and hopefully appreciate. I couldn't disagree more strongly. I can't think of the last time I encountered a UX change I thought was actually worth it. They're always bothersome, because now I notice the tool --it's no longer an extension of my mind and body, instead…

> I can't think of the last time I encountered a UX change I thought was actually worth it I mean, I am terribly glad we're done with Windows 95 and Android 4 style UX; aren't you?

the jump from windows xp to windows 7 was amazing

(yes i know there was something in between, but let’s not talk about that)

Re: If You Don't Change the UI, Nobody Notices (2009)

#30
post #19

This was actually not the conclusion I was expecting: > Don't bother improving your product unless it results in visible changes the user can see, find, and hopefully appreciate. I couldn't disagree more strongly. I can't think of the last time I encountered a UX change I thought was actually worth it. They're always bothersome, because now I notice the tool --it's no longer an extension of my mind and body, instead…

I can tell you from personal experience on a UX team why it happens: The UI is designed for features A, B, and C. We design, test, revise design, test, and so on. There’s more thought and rigor that goes into than you might be thinking. Hurray, product launches, it looks good, and most importantly it works and users are successfully completing their tasks. Now what? Well at the company town hall meeting the CEO annou…

And existing users, who adopted your product because it already satisfied their need, may perceive any new features as unwelcome UI changes if they interfere with their existing workflow. As as told by https://x.com/scriffey/status/1493389985579417603:

I was next to my girlfriend when Chrome updated on her computer. It popped up a page of new features and she goes "I don't need this, I will never use a feature" as she closes it.

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