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I Regret My $46k Website Redesign (2022)

mtlynch.io

21–30 of 55 posts

Re: I Regret My $46k Website Redesign (2022)

#21
The website is nice, but not $46k nice, the author needed to grow a spine. Just because you're a small client, doesn't mean you're not a client at all. This isn't charity work, but a paid service.

It's disrespectful to not only be placed on the backburner, but to be delayed months, and then have your budget inflated. Who knows how many lost potential conversions he missed out on because potential clients were turned off by the original page.

Name and shame.

Re: I Regret My $46k Website Redesign (2022)

#22
> Their dev estimated that he’d only need a few days to complete the switch, and it would accelerate the rest of the project.

This is bad.. If your time and planning management is this bad then you shouldn't be in a position to give estimates directly to clients.

It sounds like this project may have been offloaded to other Devs a few times as it was a less priority so some ramp up time for each new handover.

The site looks good but 45k is wild to me.

Re: I Regret My $46k Website Redesign (2022)

#23
post #13

> Isaac warned that I was smaller than their other clients. A loud alarm should have gone off at this point. There is a mismatch between their processes and expectations and your ones. It won't end well. Same if they were much smaller than you. Then there is a 600+ comments thread from 2022 for all the issues in this redesign. The link is in another comment. If the owner of the site reads this, what was the outcome a…

Yeah, the alarm is the built-in excuse alarm. Isaac is queueing up excuses for things not going well before work has even started.

Re: I Regret My $46k Website Redesign (2022)

#24

> I’m not trying to bash the agency here, so I’ll just call them DesignAgency. They’re based in the US, and I found them through a Hacker News monthly freelancer thread. First mistake is hiring people off hackernews. The amount of psuedoprofound pontification on this site is mindblowing. > In my first meeting with DesignAgency’s team, I asked how long they expected my project to take. “How long is a piece of string?”…

“How long is a piece of string?” their lead designer asked."

The longest I can do is char[tree fiddy]

Re: I Regret My $46k Website Redesign (2022)

#25
Also a bootstrapped founder. I couple of years ago I wanted to build an app for my site and posted the job to a freelance marketplace. I got abundant calls and picked a company that seemed to have an eye for design and a lot of good looking examples in their portfolio. They offered to do a redesign and a bunch of other work I refused - I knew what functionality I wanted and needed just a developer for a few weeks. They needed requirements in 24 hrs and were going to be ready in 2 weeks. I worked overnight to get wireframes and every functional requirement ready. I didn’t hear from them at all for weeks. Finally the deadline comes and I ask for an update. “We just assigned you an app developer”. I looked up the persons app store portfolio and he only had a starter calculator app project. I pinged them and asked for a refund, which they tried to negotiate without completing a single deliverable before the deadline. A deeper look into the company showed their address was just a registered agent in Delaware and not a real place. The freelance marketplace continues to sell my contact information to freelancers and I get at least one call a week from someone with a deep accent offering to finish the “Website project” or “Logo redesign project” We “talked about” a while back (we never did, the project was for an ios app). I ended up doing the app myself and learned a lot more and did it faster than the freelancers. With GPT 4 the effort is even smaller now.

Re: I Regret My $46k Website Redesign (2022)

#26
post #17

I've been running a design agency for over a decade and have worked on many redesigns (not involved btw with OP). One common mistake I notice among designers, and something I always emphasize to my team, is the importance of designing for the business, not just for aesthetics. Design is not merely a visual exercise; it's a catalyst for business growth. I can cite numerous instances where simple or even major redesign…

> Spending $100,000 and making two minor changes that triple your revenue is an absolute bargain.

This is a qualified statement that really doesn't add up in my head. No minor change is going to triple your revenue, no matter what ui UX designer says.

Re: I Regret My $46k Website Redesign (2022)

#28

> I’m not trying to bash the agency here, so I’ll just call them DesignAgency. They’re based in the US, and I found them through a Hacker News monthly freelancer thread. First mistake is hiring people off hackernews. The amount of psuedoprofound pontification on this site is mindblowing. > In my first meeting with DesignAgency’s team, I asked how long they expected my project to take. “How long is a piece of string?”…

If you don't mind me paraphrasing a bit, I think we can easily win the 2024 Accidental HN Slogan Contest with, "Mindblowing Amounts of Psuedoprofound Pontification.

Not enough alliteration: "A profusion of psuedoprofound pontification"?

Re: I Regret My $46k Website Redesign (2022)

#29

> I’m not trying to bash the agency here, so I’ll just call them DesignAgency. They’re based in the US, and I found them through a Hacker News monthly freelancer thread. First mistake is hiring people off hackernews. The amount of psuedoprofound pontification on this site is mindblowing. > In my first meeting with DesignAgency’s team, I asked how long they expected my project to take. “How long is a piece of string?”…

I've never worked with someone who ever stated "How long is a piece of string?" and wasn't a total pain to work with. Doesn't even matter which side I was on, it's painful to hear it even if you're part of the team that made that statement.

It's always a bad faith response. If the requirements are hazy, state that. If the task requires investigation and there's a high degree of exploratory work, state that (and state how long you'd be willing to explore before pivoting). If there's multiple outcomes or options that can lead to wildly different time estimates, disclose that.

Every time I've seen it uttered it meant "you're too dumb to understand what I'm doing and you should just shut up, give me money/time and leave me alone". And it's usually also people who overvalue their own abilities that say it too.

Re: I Regret My $46k Website Redesign (2022)

#30
post #26
post #17

I've been running a design agency for over a decade and have worked on many redesigns (not involved btw with OP). One common mistake I notice among designers, and something I always emphasize to my team, is the importance of designing for the business, not just for aesthetics. Design is not merely a visual exercise; it's a catalyst for business growth. I can cite numerous instances where simple or even major redesign…

> Spending $100,000 and making two minor changes that triple your revenue is an absolute bargain. This is a qualified statement that really doesn't add up in my head. No minor change is going to triple your revenue, no matter what ui UX designer says.

You’d be surprised. I’ve seen it happen a few times. There’s no silver bullet or a guarantee that happens all the time, but I have had my hands in doubling revenue 2 times by redesigning one page. Different solutions btw for different companies. Or a major major client that, because of the redesign, used the product and endes up spending a lot over the course of 2 years. And no I cant just replicate that on command but in some cases it’s not out of the ordinary.
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