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Digital Ocean killed my droplets and gives a vague reply

news.ycombinator.com

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Re: Digital Ocean killed my droplets and gives a vague reply

#21

Post by antiloper »

ThePowerOfFuet wrote: post #8
cwdegidio wrote: post #2

I actually moved over to Linode because of similar anomalies. I had a container I was running my personal site from. Paid my bill on time every month. Got distracted with work and hadn't updated it in a while. One day I go to check on it and the site is down. Head to DO to restart it... and it is just gone. Like it never existed. Didn't even bother trying to communicate with them I was so angry. Been really happy wit…

I mean, yeah, if you don't pay your bill you should fully expect them to stop providing the service which was being paid for (which includes the storage of the associated data).

Please read posts before replying to them.

Re: Digital Ocean killed my droplets and gives a vague reply

#23

Post by matt_heimer »

sleey wrote: post #15
proxysna wrote: post #13

Earlier quoted context omitted.

Get yourself an Oracle cloud freetier. It's free and you can get 2x 1Ram1CPU x86 VM's and any combination of 24Ram4CPU arm64 VM's. There is also a bunch of other resources that you get access to. Be aware of VM reclamation, but it is easy to work around it. More here: https://docs.oracle.com/en-us/iaas/Content/FreeTier/freetier...

From my experience, it's really hard to create an account and upgrade your account to PAYG. People saying you need that if you want to get the free tier VM because the free tier VM keep out of stock. I need to email the customer support to make an account and even then to change my account to PAYG account, I need to register the credit card again, they keep rejecting my credit card even though that is the same credit…

I had a different experience. I upgraded a free account last year without needing email anyone. And only did that to use some non-free feature. I had no problems creating free tier compute instances but maybe it depends on region, I'm in Ashburn.

Re: Digital Ocean killed my droplets and gives a vague reply

#24

Post by codegeek »

I have been frustrated a bit with them as well because in the last few months, more often than not, a droplet hangs without any issues and they cannot tell us why. The only way is to reboot it. We were paying them over 5K/Month for some of our services and now I am moving everything to AWS EC2. Yes, I know that AWS can have its own issues but i have found their support to be better and so far more reliable infra than DO. I love DO for its simplicity and cost but lost trust recently due to those "droplets hanging suddenly" issues.

Re: Digital Ocean killed my droplets and gives a vague reply

#25

Post by [deleted] »

ThePowerOfFuet wrote: post #8
cwdegidio wrote: post #2

I actually moved over to Linode because of similar anomalies. I had a container I was running my personal site from. Paid my bill on time every month. Got distracted with work and hadn't updated it in a while. One day I go to check on it and the site is down. Head to DO to restart it... and it is just gone. Like it never existed. Didn't even bother trying to communicate with them I was so angry. Been really happy wit…

I mean, yeah, if you don't pay your bill you should fully expect them to stop providing the service which was being paid for (which includes the storage of the associated data).

[deleted]

Re: Digital Ocean killed my droplets and gives a vague reply

#26

Post by Volundr »

matt_heimer wrote: post #23
sleey wrote: post #15

Earlier quoted context omitted.

From my experience, it's really hard to create an account and upgrade your account to PAYG. People saying you need that if you want to get the free tier VM because the free tier VM keep out of stock. I need to email the customer support to make an account and even then to change my account to PAYG account, I need to register the credit card again, they keep rejecting my credit card even though that is the same credit…

I had a different experience. I upgraded a free account last year without needing email anyone. And only did that to use some non-free feature. I had no problems creating free tier compute instances but maybe it depends on region, I'm in Ashburn.

Same I'm on a paid account, currently running a Kubernetes cluster for free is Phoenix. No issues converting from the free account and only once wasn't able to provision one of the ARM vms, and just provisioning in a different AZ worked.

Re: Digital Ocean killed my droplets and gives a vague reply

#27

Post by kennethrc »

You actually made me go look (I have a droplet as a Wireguard VPN, that I too use only rarely):

    $ uptime
    10:40:45 up 654 days, 11:32,  1 user,  load average: 0.08, 0.02, 0.01
I can't use it for getting to Streaming sites when abroad (they all blacklist DO's IP blocks), but it works for just about anything else and it's got really fat pipes.

Re: Digital Ocean killed my droplets and gives a vague reply

#28

Post by KomoD »

schalkneethling wrote: post #3

This is not unique, unfortunately. I have been battling with them for the last two months now and I am in the process of moving everything away from DigitalOcean. Something has changed over there and they have zero tolerance concerning everything. My account was overdue by $10 (after being paid on time for close to 5 years), I asked for a deadline extension of 1 week and it was declined. They have already turned off…

I don't see anything wrong with what they are doing in your case, no money no service.

Re: Digital Ocean killed my droplets and gives a vague reply

#30

Post by trog »

bun_terminator wrote: post #4
schalkneethling wrote: post #3

This is not unique, unfortunately. I have been battling with them for the last two months now and I am in the process of moving everything away from DigitalOcean. Something has changed over there and they have zero tolerance concerning everything. My account was overdue by $10 (after being paid on time for close to 5 years), I asked for a deadline extension of 1 week and it was declined. They have already turned off…

What are popular alternatives these days?

In Australia (and Singapore, soon) there is BinaryLane: https://www.binarylane.com.au/

(Disclosure: one of the co-founders, though I no longer work in the business.)

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