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Ask YC: Review my startup, Userfly

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Re: Ask YC: Review my startup, Userfly

#24
I hate to sound like wet blanket, but from my personal experience, browsing sessions by themselves aren't all that useful in learning about your users. Over the past few years, I've worked a lot with recording browsing sessions (I was the creator of Tapefailure, and now VisTrac.com, which is a work-in-progress).

The main issue is that the sessions aren't focused (you don't know about the goal of the user) and watching tens/hundreds/thousands of recordings to get an idea of what users are or aren't doing on your website is simply impractical.

What, I believe, is really important is summarized data; taking the data and boiling it down to more specific bits of information about how the users are browsing: What are they doing on the page? How long does it take them? Collectively, what is and isn't being focused on? What about how users interact with forms?

These are just some very broad examples, but there are many ways in which you can distill the recorded data, and I find those to be far more insightful than the browsing sessions themselves (look at some of what ClickTale is doing).

There is a lot that can be done in this field (otherwise I wouldn't be working in it myself), but I think recording user sessions is only the very least of it.

Despite my reservations, I'd love to have a chance to further discuss your plans. What would be the easiest way for me to get directly in touch with you? (My email is available via the "Questions? Comments? Contact." link on VisTrac.com)

Re: Ask YC: Review my startup, Userfly

#25
The interactive demo is great, and this is certainly a valuable service if it works well (is robust on real-world complex AJAX apps, doesn't slow things down too much, can handle high volume). I've tested www.robotreplay.com which is/was a very similar service and it fell short.

I think you should be more open about your pricing - asking us to email you for an estimate is going to turn a lot of people off.

Re: Ask YC: Review my startup, Userfly

#26
post #10

I assume it doesn't work well with Flash apps, right?

I guess so. One more little reason not to develop web applications using a proprietary overgrown and buggy ad banner creation tool.

What should a person use to develop graphically-intensive web applications, then?

Re: Ask YC: Review my startup, Userfly

#27
post #26

Earlier quoted context omitted.

I guess so. One more little reason not to develop web applications using a proprietary overgrown and buggy ad banner creation tool.

What should a person use to develop graphically-intensive web applications, then?

HTML Canvas element + javascript?

Re: Ask YC: Review my startup, Userfly

#30
post #26

Earlier quoted context omitted.

What should a person use to develop graphically-intensive web applications, then?

HTML Canvas element + javascript?

The experience of HTML Canvas element + javascript on IE goes something like this (according to Vladimir Vukićević, the creator of the ActiveX plugin that enables canvas graphics in IE):

"Currently, the experience is pretty crappy: you have to click through an infobar to allow installation of this component, then you have to click 'Yes' to say that you really want to run the native content, and then you have to click 'Yes' again to allow the component to interact with content on the page," he wrote in a blog entry. "In theory, with the right signatures, the right security class implementations, some eye of newt, and a pinch of garlic, it's possible to get things down to a one-time install which would make the component available everywhere."

http://arstechnica.com/news.ars/post/20080819-mozilla-drags-...

If you want to go to war against IE, feel free, but the pragmatist in me says no way.

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