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Millions of customers in Australia hit by mobile phone and internet outage

abc.net.au

21–30 of 46 posts

Re: Millions of customers in Australia hit by mobile phone and internet outage

#21

just went to the store to buy a Vodafone prepaid sim card. There were about 60 people in line. Point of sales are out in a lot of coffee shops. Utter chaos!

If you work in an emergency room or similar this could be a major nightmare.

If you are a software developer it's best to take a day off or read a book (good for those who have bought a physical one). No reason to stress, isn't your project delayed by more than a day anyway?

Re: Millions of customers in Australia hit by mobile phone and internet outage

#22

If anyone in Aust is looking for a better internet service than Optus, then Launtel is very, very good: * https://launtel.net.au * https://www.productreview.com.au/listings/launtel Note - I don't work for them or anything, am just a happy customer. :)

OK, but what about for mobile?

No idea. I barely use mine, so don't have any solid recommendations. :/

Re: Millions of customers in Australia hit by mobile phone and internet outage

#23

From an interview with ABC (Australian public broadcaster/news network) with the Optus CEO --- ABC: Can you tell us why the system's gone down? Optus CEO: Unfortunately, I don't have more information to give at this stage. We have had issues since 4am. The team has tried a number of parts of restoration and so far we have not had the results that we have hoped for. And we're pursuing every avenue to get everybody bac…

I worked for a large Telco (not Optus) and was constantly shocked by how little the management knew about anything.

They hired a new Director of "Core Network", and in her first all-hands meeting she loudly asked what IPV6 was. (serious, she had never heard of it).

The Director of IT had me setup her home wifi because she had no idea what DHCP was.

The VP of "IT/Internet" literally had other people make her Powerpoints because she couldn't. She had never done anything more on a computer than send emails.

It was shocking, but also really eye-opening to realize how important business acumen and playing the political game were.

Re: Millions of customers in Australia hit by mobile phone and internet outage

#24
> All of Melbourne's train services stopped temporarily due to a communications outage, and Metro Trains said it was unable to rely on its back-up system, which used the Optus mobile network.

Their primary and their backup were both Optus. Not much of a backup.

Re: Millions of customers in Australia hit by mobile phone and internet outage

#25

> All of Melbourne's train services stopped temporarily due to a communications outage, and Metro Trains said it was unable to rely on its back-up system, which used the Optus mobile network. Their primary and their backup were both Optus. Not much of a backup.

I wonder what they ended up doing to resolve it. There was a disruption but it was for less than an hour. Someone wifi hotspot the train network from their phone or something.

Re: Millions of customers in Australia hit by mobile phone and internet outage

#26
post #21

just went to the store to buy a Vodafone prepaid sim card. There were about 60 people in line. Point of sales are out in a lot of coffee shops. Utter chaos!

If you work in an emergency room or similar this could be a major nightmare. If you are a software developer it's best to take a day off or read a book (good for those who have bought a physical one). No reason to stress, isn't your project delayed by more than a day anyway?

Many phones support a second line with an SIM/eSIM setup. As most people still use a SIM in Australia, I wonder if having a second line with an eSIM on a very basic pre-paid plan would work for those people.

In theory, you could have line 1 forward to line 2 when 'unreached'. Of course you'd want the second line to be different network.

Re: Millions of customers in Australia hit by mobile phone and internet outage

#27

From an interview with ABC (Australian public broadcaster/news network) with the Optus CEO --- ABC: Can you tell us why the system's gone down? Optus CEO: Unfortunately, I don't have more information to give at this stage. We have had issues since 4am. The team has tried a number of parts of restoration and so far we have not had the results that we have hoped for. And we're pursuing every avenue to get everybody bac…

[dead]

Re: Millions of customers in Australia hit by mobile phone and internet outage

#28
post #23

From an interview with ABC (Australian public broadcaster/news network) with the Optus CEO --- ABC: Can you tell us why the system's gone down? Optus CEO: Unfortunately, I don't have more information to give at this stage. We have had issues since 4am. The team has tried a number of parts of restoration and so far we have not had the results that we have hoped for. And we're pursuing every avenue to get everybody bac…

I worked for a large Telco (not Optus) and was constantly shocked by how little the management knew about anything. They hired a new Director of "Core Network", and in her first all-hands meeting she loudly asked what IPV6 was. (serious, she had never heard of it). The Director of IT had me setup her home wifi because she had no idea what DHCP was. The VP of "IT/Internet" literally had other people make her Powerpoin…

Technical people have a blind spot where they think technical competence and expertise is what helps someone up the food chain. The truth is it’s who you know not what you know. Especially in these larger types of companies.

Re: Millions of customers in Australia hit by mobile phone and internet outage

#29
post #13

“An Optus source, who did not wish to be named because they were not authorised to speak publicly, said a BGP prefix flood from a peer was likely causing the issues on the telco’s core network.” “Our on-site technician is actively prioritising establishing a console connection [a physical cable connection],” the message to Optus’ partners early on Wednesday said. “Rest assured that said technician is also being provi…

It's an Australian network so I already can figure what country that peer is from.

Re: Millions of customers in Australia hit by mobile phone and internet outage

#30
post #29
post #13

“An Optus source, who did not wish to be named because they were not authorised to speak publicly, said a BGP prefix flood from a peer was likely causing the issues on the telco’s core network.” “Our on-site technician is actively prioritising establishing a console connection [a physical cable connection],” the message to Optus’ partners early on Wednesday said. “Rest assured that said technician is also being provi…

It's an Australian network so I already can figure what country that peer is from.

Singapore, from a Singtel peer?
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