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In general, I use privacy.com everywhere I can. I don't even bother unsubscribing, I just pause the card.
Speaking as a SaaS business owner that is real bad customer behavior. Is spending a couple of minute clicking "unsubscribe" too much work?
Earlier quoted context omitted.
Speaking as a SaaS business owner that is real bad customer behavior. Is spending a couple of minute clicking "unsubscribe" too much work?
Wouldn't it be the same if the card was rejected for any other reason, including that the card is no longer active, don't have enough funds or anything else? What makes this particular behavior "real bad customer behavior", compared to the other reasons a payment could be rejected?
That matched what I see on their public Twitter timeline. I'll be transparent that I'm competing with one of APILayer's APIs. Ever since APIlayer was acquired by Idera the support went downhill. The support team doesn't seem to be connected to their social media or engineer team. The specific API we're competing with (not MarketStack) was down 12 full days once, and twice a week down this year. No explanation given,…
Yikes, that Trustpilot is absolutely dreadful. According to one, they completely ignored him, while he was asking for the service to be cancelled for 3 months... then they say they don't offer refunds. Over here, that would be something for the Ombudsman to investigate. Straight up malpractice. The kicker is that they don't appear to even reply to the reviews.
In general, I use privacy.com everywhere I can. I don't even bother unsubscribing, I just pause the card.
Speaking as a SaaS business owner that is real bad customer behavior. Is spending a couple of minute clicking "unsubscribe" too much work?
Earlier quoted context omitted.
Wouldn't it be the same if the card was rejected for any other reason, including that the card is no longer active, don't have enough funds or anything else? What makes this particular behavior "real bad customer behavior", compared to the other reasons a payment could be rejected?
A lot of services don't stop the day payment wasn't received but try for weeks to follow up, be automated or manual. In our (small scale) B2B SaaS we give benefit of doubt and the last thing we want is to stop access, which might break some production system on the customer side. I'm more concerned about the "I don't even bother". Some companies might hide their unsubscribe feature, that's frustrating, a lot others m…
In general, I use privacy.com everywhere I can. I don't even bother unsubscribing, I just pause the card.
Speaking as a SaaS business owner that is real bad customer behavior. Is spending a couple of minute clicking "unsubscribe" too much work?
* The unsubscribe buttons exists at all
* The unsubscribe button is available to every customer
* The unsubscribe buttons actually work
* When something goes wrong, the company's support is useful and helps the customer unsubscribe.
I'm sure you're one of the good ones, but i've been bitten too many times. Every subscription is believed to be on the same tier as gym memberships until proven otherwise. If I'm wrong, that's nice. If I'm right, I have all the levers.
Earlier quoted context omitted.
A lot of services don't stop the day payment wasn't received but try for weeks to follow up, be automated or manual. In our (small scale) B2B SaaS we give benefit of doubt and the last thing we want is to stop access, which might break some production system on the customer side. I'm more concerned about the "I don't even bother". Some companies might hide their unsubscribe feature, that's frustrating, a lot others m…
Ok, so what's the issue exactly? The person is no longer using the service, so won't matter if you retry one time one day then cancel VS retrying for weeks, their usage wouldn't impact you, and eventually the account will be deactivated/suspended?
Earlier quoted context omitted.
Does that work in the US? In Germany stopping to pay does not cancel your subscription, and the provider can apply the usual debt collection measures.
It does work in the U.S., legal agreement or not, I think debt collection is far less successful in the U.S. so most companies will just cancel the subscription for you. On the other hand in the EU it's much easier to cancel subscriptions thanks to legal requirements on cancelation methods…
This isn't "it working" really. It is just that for most companies it is not worth chasing down the debt that is rightfully owed to them.
In general, I use privacy.com everywhere I can. I don't even bother unsubscribing, I just pause the card.
Speaking as a SaaS business owner that is real bad customer behavior. Is spending a couple of minute clicking "unsubscribe" too much work?
People do this because of "real bad SaaS behavior" in the past.
You dispute the transactions and let the card network handle it. Too many such incidents and they'll lose their ability to process card payments altogether, so they'll be on top of it.
I did this to sprint in 2002 because they refused to let me cancel my contract as I was switching to AT&T. I spent 2 hours on a call being passed from one agent to the next. I decided to just call my bank and stop payments. In 2020 or 2019 right before the t-mobile merger I decided for work I wanted a back up mifi device so I walked into a sprint store. The manager eventually came out and told me they can’t do busine…
Background on it: I'd upgraded my phone w/ Sprint. And not long after receiving the new phone, it fell out of my pocket and landed in the toilet. Dead dead. No amount of rice was going to save it. This wasn't Sprints fault, never said it was to them. But, I still had my previous phone, so I call up, explain what happened and asked them to reactivate my old phone. And they did, great so far. The old phone worked fine for a month or so until it just didn't work anymore. I could still contact them using the phone via whatever their "*" number was, but I couldn't make any regular calls. I spent upwards of 40 hours over 3 weeks trying to get it resolved before I'd had enough.
The final call started with a recap of the issues and lack of progress and me stating that if the issue wasn't resolved tonight, I was closing my account. After another 2 hours on the phone, they gave up and told me "the only person that knows how to do this has gone home for the night". So I told call the rep to call them. They wouldn't. Lost customer. Switched to T-Mobile and haven't looked back. It's been nearly 20 years, still with T-Mobile. I've not had any issues like that, and every time I have had an issue, support has been great. I was dreading the Sprint acquisition, fearing support would tank. Thankfully, I think I've been wrong on that fear.