21–30 of 54 posts
I wonder if ChatGPT is overloaded due to the influx of students returning to school.
Is this the new "Google is down"? In terms of impact on desk worker productivity?
Is there an SLA for plus users? Twice in 3 days is kind of ridiculous, and would make me think twice before buying an enterprise version
Just use the playground when it goes down. You are paying $20/mo and they are scaling like crazy, let's not be ridiculous
I really despise this trend of companies not acknowledging their product or service is down, but instead simply say their service is 'degraded'. On top of that, they will use language like 'some users'. Be open about it: your service is stone cold down and no one can use it. Cut out the stupid business speak.
Technically if you are a user but you weren't using it when it was down then it wasn't down for you - hence degraded for some users. Also, it was coming up and down - hence degraded
By the same logic, if someone stole money from you but you haven't noticed it, you haven't been robbed.
Actually quite frustrating doing that as we thought we had some errors in our system before we digged into it deeper. Would have been much better to return 500.
I really despise this trend of companies not acknowledging their product or service is down, but instead simply say their service is 'degraded'. On top of that, they will use language like 'some users'. Be open about it: your service is stone cold down and no one can use it. Cut out the stupid business speak.
They also refuse to switch their status page to be down, presumably because of SLA related measurements which has prompted some manager to decide that unless he approves of it personally, the status page cannot be touched.
> Q: Hello, some users find it strange that your engineers say "performance is degraded" when the servers powering you are inaccessible. They believe it would be better to state "the service is temporarily down", but they think an engineer from your side insists on maintaining high uptime. What do you think?
> A: I have information up until September 2021, and at that time, specific details about OpenAI's current communication strategy might not be included in my database. Communication strategies of a company can evolve over time based on needs, user feedback, and changing circumstances. However, as of my last update, OpenAI tended to emphasize transparency, accountability, and open communication with users.
> [...]
It didn't even exist one year ago. We will survive.