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Google not paying developers in Europe, support nonexistent

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Re: Google not paying developers in Europe, support nonexistent

#22
post #7

A few months ago Finland's banks switched to SEPA (Single Euro Payments Area) and IBAN bank numbers permanently. This meant that old bank account numbers would no longer work. This is obviously a change that has been in the works for years and it's something that every company should have been prepared for. Well, apparently Google failed to realize this and update their systems. October's payout failed and I received…

Many people have tried contacting them through multiple support forms about this march payment issue and they're not managing to get any humans to answer them.

Did you try posting it here or to reddit? That usually gets some attention.

Re: Google not paying developers in Europe, support nonexistent

#23
jiazou a developer has commented:

Hi all, I'm really sorry to see there are so many problems with the checkout merchant center. Unfortunately the checkout merchant center team is going through a major transition. Many of the past owners of the code base have left, which leaves many of you without proper support :( I'm part of a three person team that's getting transitioned to take ownership of the code base, in fact we have a meeting in 15min to get an overview of the basic architecture and start looking into some of these bugs. I assure you we will work very hard to address your issues as quickly as possible, but please remain patient with us as our team makes this transition.

Thanks and Sincerely,

Jia

Re: Google not paying developers in Europe, support nonexistent

#25
post #11
post #6

Earlier quoted context omitted.

> Unfortunately, this is what Android is, so this is what the marketplace has to be. I don't think so, really. Android is the wild west because it's open source and unrestricted. But the Market is Google's own, proprietary and closed system. They have total control over it. App developers can restrict on a device-by-device basis, but it's a pain and I don't really expect anyone to do that (there are maybe 1,000 devic…

Unfortunately most of us aren't able to buy the million devices out there to test with. More annoyingly we usually only find out about a device not working when someone writes a 1 star review such as "dont work HTC cm7". I've had people email me and get nasty because my app didn't work on their Touchpad with ICS. Or even better when people write low reviews from Tegra 2 devices such as "Textures missing" but they are…

If you are lucky they will write that review. More likely they will just say "does not even run, the biggest disgrace since wwii".

Re: Google not paying developers in Europe, support nonexistent

#26
post #7

A few months ago Finland's banks switched to SEPA (Single Euro Payments Area) and IBAN bank numbers permanently. This meant that old bank account numbers would no longer work. This is obviously a change that has been in the works for years and it's something that every company should have been prepared for. Well, apparently Google failed to realize this and update their systems. October's payout failed and I received…

Many people have tried contacting them through multiple support forms about this march payment issue and they're not managing to get any humans to answer them.

Attention has been gotten.

(Notice that the one Google employee who has replied in the thread is being derided for not doing enough quickly enough. It was 9 AM in California when he replied. This is why nobody speaks up until the issue is resolved.)

Re: Google not paying developers in Europe, support nonexistent

#27
post #23

jiazou a developer has commented: Hi all, I'm really sorry to see there are so many problems with the checkout merchant center. Unfortunately the checkout merchant center team is going through a major transition. Many of the past owners of the code base have left, which leaves many of you without proper support :( I'm part of a three person team that's getting transitioned to take ownership of the code base, in fact…

If accurate, I really hope this guy doesn't get hammered for stepping outside corporate comms protocol.

Re: Google not paying developers in Europe, support nonexistent

#28

Earlier quoted context omitted.

Many people have tried contacting them through multiple support forms about this march payment issue and they're not managing to get any humans to answer them.

Attention has been gotten. (Notice that the one Google employee who has replied in the thread is being derided for not doing enough quickly enough. It was 9 AM in California when he replied. This is why nobody speaks up until the issue is resolved.)

The point is not that it's 9am in California, the point is that it's the 13th March already, and the first human answer we get, just minutes ago, is a developer of the new 3-man team being assembled to take over that derelict product -that processes millions, by the way. Is this a joke? no, it's just the Google way, it seems. Developers have to give Google 30% of revenue and this is the kind of support they get. Not customer relations, not support, a lone developer of a meager, newly assembled team who used his good sense.

Re: Google not paying developers in Europe, support nonexistent

#29

Earlier quoted context omitted.

Many people have tried contacting them through multiple support forms about this march payment issue and they're not managing to get any humans to answer them.

Attention has been gotten. (Notice that the one Google employee who has replied in the thread is being derided for not doing enough quickly enough. It was 9 AM in California when he replied. This is why nobody speaks up until the issue is resolved.)

>>>It was 9 AM in California when he replied.

Sorry, but that excuses nothing. Do VISA, MasterCard, American Express start business at 9AM? They're 24-hour operations. So should any op dealing with payments.

Re: Google not paying developers in Europe, support nonexistent

#30
post #23

jiazou a developer has commented: Hi all, I'm really sorry to see there are so many problems with the checkout merchant center. Unfortunately the checkout merchant center team is going through a major transition. Many of the past owners of the code base have left, which leaves many of you without proper support :( I'm part of a three person team that's getting transitioned to take ownership of the code base, in fact…

If accurate, I really hope this guy doesn't get hammered for stepping outside corporate comms protocol.

I hope so too, because it's pretty obvious to me that's what he's doing (stepping out), out of sheer common sense, and I'm grateful for that.
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