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The Cost of Cracking

priceonomics.com

21–30 of 42 posts

Re: The Cost of Cracking

#21
It appears from the chart your chances of dropping your phone and having the screen crack are higher in the South than the North.

Could it be that Houston summer heat makes your hands sweaty and that means you're more likely to drop your phone? Yet another advantage of living in a frigid climate.

Re: The Cost of Cracking

#22
post #5

Isn't it funny how people scoff at ruggedized phones for being "ugly" but then go and slap all kinds of chintzy cases and screen protectors to their fragile phones, making them much uglier than the rugged variant and just barely more resistant to damage than without all that crap? Mind I have never broken a phone, and I take good care of all the units I have had, only replacing them due to obsolescence.

I hate the OtterBox cases and whatnot with a passion, but I'm pretty impressed with the casemate case [1] for my 3gs. Two years later and the back is still shiny; many drops and not a crack. Best of all, it doesn't make the phone any bulkier or affect its profile.

[1] http://www.case-mate.com/iPhone-3G-Cases/Case-Mate-iPhone-3G...

Re: The Cost of Cracking

#23
post #19
post #8

Earlier quoted context omitted.

The Genius Bar employees have very wide latitude to waive charges. If you're polite/friendly with them, and if you are obviously competent and able to make their job easier (show up on time or slightly before, don't complain if you have to wait, have all the debugging steps done, be able to assist with simple debugging steps, HAVE THE MACHINE FULLY BACKED UP BEFORE ARRIVING, etc.), they're more likely to waive charge…

How do you help debug a cracked screen ? If they have admin access who cares if they do not have to login as your account? Does filevault use a separate password?

There are lots of repair issues other than cracked screen; I meant the general case. But yes, even with a cracked screen, back your shit up using the cable before going into the store -- it'll save a step for the Genius and make it more likely you get a free screen.

A fresh account is less likely to have random stuff (desktop full of files, random app windows, customized settings, ...), so it's easier for the tech to work with. They usually ask for the username/password, and note it somewhere -- if it's the default (apple/apple), it's easier for you (you don't need to change your account password) and for them (if the note gets lost, or if your password is absurdly long or complex).

With Filevault 1, you'd be safe as a logged-out user even from an admin on the system. With Filevault 2, they went FDE, and assumed systems are dedicated to single users, or that unix file permissions would be the only protection between user accounts, so one admin account can read everything. (I actually use separate drives when I send machines in for repair -- doing this on the MBA is slightly harder and requires a service tech agreement with Apple).

This applies even more so if you have something like PGP disk or Trend or Wingate or whatever which makes booting more complex.

Re: The Cost of Cracking

#25
post #5

Isn't it funny how people scoff at ruggedized phones for being "ugly" but then go and slap all kinds of chintzy cases and screen protectors to their fragile phones, making them much uglier than the rugged variant and just barely more resistant to damage than without all that crap? Mind I have never broken a phone, and I take good care of all the units I have had, only replacing them due to obsolescence.

I am on my 15th iPhone since it originally launched. I dont like cases and screen protectors. (they make it hard to pull from my pocket)

I HATE how fragile they are -- I have replaced many a screen and cracked glass on these things.

But one of the many design flaws that irk me about the iphone is no lanyard attachment hole on the freaking thing.

It should have come with a lanyard and a hole to attach it to.

Had apple done this from day one - I bet the number of broken phones would have been greatly reduced.

Re: The Cost of Cracking

#26
post #5

Isn't it funny how people scoff at ruggedized phones for being "ugly" but then go and slap all kinds of chintzy cases and screen protectors to their fragile phones, making them much uglier than the rugged variant and just barely more resistant to damage than without all that crap? Mind I have never broken a phone, and I take good care of all the units I have had, only replacing them due to obsolescence.

I am on my 15th iPhone since it originally launched. I dont like cases and screen protectors. (they make it hard to pull from my pocket) I HATE how fragile they are -- I have replaced many a screen and cracked glass on these things. But one of the many design flaws that irk me about the iphone is no lanyard attachment hole on the freaking thing. It should have come with a lanyard and a hole to attach it to. Had apple…

I don't deny that cracked screens appear to a problem, but surely you agree that going through 15 iPhones makes your case a bit of an outlier?

Re: The Cost of Cracking

#27
I cracked the screen of my iPhone 3G a few years back. Rather than get it replaced, I decided to keep it like that since the touchscreen was still perfectly functional. I thought it made an interesting juxtaposition, and I loved the looks of horror mixed with pity people would give it whenever I nonchalantly used it in front of them.

Re: The Cost of Cracking

#28
post #16

Damn. So this is not about software cracking.

I'd love to know how many (if any) people saw the title and thought cracked screen and how many people voted the story knowing it was about cracked screens...

If I'm on hacker news and I see the word cracking, I immediately think piracy/etc. Cracktros. Not broken glass. :P

Re: The Cost of Cracking

#29
post #26

Earlier quoted context omitted.

I am on my 15th iPhone since it originally launched. I dont like cases and screen protectors. (they make it hard to pull from my pocket) I HATE how fragile they are -- I have replaced many a screen and cracked glass on these things. But one of the many design flaws that irk me about the iphone is no lanyard attachment hole on the freaking thing. It should have come with a lanyard and a hole to attach it to. Had apple…

I don't deny that cracked screens appear to a problem, but surely you agree that going through 15 iPhones makes your case a bit of an outlier?

Considering most of those phones all broke and cracked on the very first drop, I'd say not really.

I have dropped my 15th unit, my current iPhone 4 one time so far on the sidewalk of SF -- it landed on its corner and has a dent and a scratch. I feel lucky that I have only dropped it once in 8 months.

The things are fragile. There is no denying that. With the iPhone 4 introduced with now 100% MORE glass to break! (the rear panel) I think its actually irresponsible of apple to not put a lanyard hole on the damn thing.

Re: The Cost of Cracking

#30
post #16

Damn. So this is not about software cracking.

I'd love to know how many (if any) people saw the title and thought cracked screen and how many people voted the story knowing it was about cracked screens...

I don't vote without at least skimming, so I voted after reading it. In fact my vote was largely influenced by 2 things:

1. interesting study

2. relief that it isnt about cracked software or cracked servers :)

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