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Google now requires and lists phone number in Play Store listings

android-developers.googleblog.com

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Re: Google now requires and lists phone number in Play Store listings

#21

Alternate headline: Google decides to dox app developers.

Where in the article (or the documentation[1]) does it say it will dox individual app developers?

[1] https://support.google.com/googleplay/android-developer/answ...

Re: Google now requires and lists phone number in Play Store listings

#22
post #11
post #8

Now only if it were that easy to get a phone number to speak to a human at Google

Depends on the product. If it's something you pay for, you can get a phone number. For example, GPay and Play store for billing issues has an accessible phone numbers. Any place where scaling customer support to the revenue vs number of users tends to lead to a lack of phone numbers. (Googler, opinions are my own)

My experience: Even if you pay Google, they don't offer adequate phone support and they don't take customer support seriously.

Google Ads sent me an email saying my ad was rejected, then billed me anyway. No idea if the ad ever ran, but they attempted to charge me and suspended my account when the charge didn't go through. It was difficult to get in touch with a support person because they do not offer phone support for accounts that are suspended, and I ended up paying for the ad without ever talking to someone over the phone to figure out why the ad was run after it was rejected. I filed a web form request after payment asking that they reinstate the Google Ads account, but they rejected the request.

I was billed twice for a certain month of Google One, and I had to file a web ticket and send emails with screenshots in order to get one of the charges reversed. There was no option to talk to a person.

Re: Google now requires and lists phone number in Play Store listings

#23

What percentage of existing app developers on the Play Store do not have a DUNS number? Do they need to incorporate an LLC in order to get a DUNS number for their open source project? Google decided to take the first 15% of app developers' first $1M in revenue instead of 30% in 2021. Google decided to take a 30% cut from all Play Store app and in-app revenue, and you may only use Google Payments in your app (just lik…

Reading the blog post and linked question/answer, the phone number requirement only applies to organization accounts, not to personal accounts. What is unclear is whether a non-US organization is able to create and use a D-U-N-S number -- especially if they don't have an office in the US.

Re: Google now requires and lists phone number in Play Store listings

#24
post #19

Earlier quoted context omitted.

They're now requiring DUNS numbers for organization accounts , not for individuals. Read the article.

The screen mock-ups for developer information for users show the phone number. It’s not clear from the blog post if the phone number display is a requirement.

https://support.google.com/googleplay/android-developer/answ...

Individuals: "Google will display your legal name, your country (as per your legal address), and developer email address on Google Play. If you decide to monetize on Google Play then Google will display your full address."

Organizations: "To help improve transparency and user safety on Google Play, Google will display your legal name, legal address, developer email address, and developer phone number on Google Play."

Re: Google now requires and lists phone number in Play Store listings

#25
post #23

What percentage of existing app developers on the Play Store do not have a DUNS number? Do they need to incorporate an LLC in order to get a DUNS number for their open source project? Google decided to take the first 15% of app developers' first $1M in revenue instead of 30% in 2021. Google decided to take a 30% cut from all Play Store app and in-app revenue, and you may only use Google Payments in your app (just lik…

Reading the blog post and linked question/answer, the phone number requirement only applies to organization accounts, not to personal accounts. What is unclear is whether a non-US organization is able to create and use a D-U-N-S number -- especially if they don't have an office in the US.

Apple's App Store has always required D-U-N-S numbers for organizations.

Re: Google now requires and lists phone number in Play Store listings

#27
What services offer long term phone numbers without be having to create new "lines" on my cellular plan?

I currently use an app called "Hushed" but it is extremely expensive, especially compared to how much raw providers like Twilio charge.

There seem to be plenty of "disposable" phone number apps but I just want cheap extra numbers, without having to write code.

Re: Google now requires and lists phone number in Play Store listings

#28

And you've got to give all your info to some consultancy! " the information that Dun & Bradstreet has about your business is up to date before creating a developer account"

Apple's App Store has always required D-U-N-S numbers for organizations.

Re: Google now requires and lists phone number in Play Store listings

#29

What services offer long term phone numbers without be having to create new "lines" on my cellular plan? I currently use an app called "Hushed" but it is extremely expensive, especially compared to how much raw providers like Twilio charge. There seem to be plenty of "disposable" phone number apps but I just want cheap extra numbers, without having to write code.

Google Voice...

Re: Google now requires and lists phone number in Play Store listings

#30

What percentage of existing app developers on the Play Store do not have a DUNS number? Do they need to incorporate an LLC in order to get a DUNS number for their open source project? Google decided to take the first 15% of app developers' first $1M in revenue instead of 30% in 2021. Google decided to take a 30% cut from all Play Store app and in-app revenue, and you may only use Google Payments in your app (just lik…

The platform fee of 30% is completely independent from the cost of running the store. The value of the Play store is the reach it provides app developers.
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