Stripe Blog: Track Stripe's uptime • Hacker News Board

Re: Stripe Blog: Track Stripe's uptime

#21

Post by pc » Sat, Feb 04, 2012, 6:49 AM UTC

6ren wrote: post #19

pc wrote: post #8

Earlier quoted context omitted.

Thanks for the honest feedback. Also, what is up with all of that downtime? I think I'd expect my payment provider to have better uptime. Makes me wonder how quality the backend really is. While all downtime is bad, we think 99.99% is decent. The best service providers -- including the services that might power your site -- tend to have guarantees in this range. Amazon EC2 and Google App Engine both have SLAs for 99.…

1. The graphic exaggerates your downtime (1 minute/day looks like a day - x1440 worse than it is). 2. (On the site) please explain what each status is and how they relate (or link to rel docs). I understand the website uses the API; yet sometimes the API is down but not the website... BTW: I humoured some severe criticism of my business once; it was only years later that I realized how accurate, helpful and crucial i…

Yeah, these are both good points. Thanks.

Re: Stripe Blog: Track Stripe's uptime

#22

Post by pestaa » Sat, Feb 04, 2012, 10:48 AM UTC

moe wrote: post #17

latchkey wrote: post #16

Earlier quoted context omitted.

I'm not knocking them for publishing their failures. That is all great. I'm questioning the comparison with other unrelated systems that are much bigger than them, especially when they don't publish a SLA themselves.

Why should they publish an arbitrarily chosen figure in addition to telling you the actual figure?

That is a really good way to put it, but I can't seem to ignore the abscence of an important business document. It feels like the arbitrarily chosen figure is step 1, the actual figure is step 2, and they just skipped the first half.

Re: Stripe Blog: Track Stripe's uptime

#23

Post by saurik » Sat, Feb 04, 2012, 5:01 PM UTC

learc83 wrote: post #13

xxcode wrote: post #7

Why is this important? Why are you telling this to people? Why is this news that a Hacker should know. I might not get it, but IMHO if its not something of general interest, it shouldn't be on HN (even though the company might be PG's portfolio).

Many people on HN are using Stripe to handle payment processing for their startups/projects. How can you argue this information isn't relevant?

Oh come now: the shear number of stories regarding Stripe that hit HN (and often hit it pretty hard, although this one did falter) is staggering. There are tons of services and technologies that "many people on HN are using" that don't get this kind of play; on the contrary, I've seen complaints before regarding "HN is not a change-log for ______".

Re: Stripe Blog: Track Stripe's uptime

#24

Post by [deleted] » Sat, Feb 04, 2012, 9:02 PM UTC

pestaa wrote: post #22

moe wrote: post #17

Earlier quoted context omitted.

Why should they publish an arbitrarily chosen figure in addition to telling you the actual figure?

That is a really good way to put it, but I can't seem to ignore the abscence of an important business document. It feels like the arbitrarily chosen figure is step 1, the actual figure is step 2, and they just skipped the first half.

[deleted]