"Don't make me think" is a pretty good book on this topic.
Your Users Won't Read
21–25 of 25 posts
Re: Your Users Won't Read
#22Earlier quoted context omitted.
The industry has trained people for a decade that primary calls to action look like buttons. People scan for this as a learned behavior, because scanning accomplishes their goals faster (true for most HNers), they don't enjoy reading, they can't read well, or they've learned by painful experience that words on a computer screen are likely scary gibberish like "screen resolution" and "defragment" and you should just c…
On top of this, users have also been trained to ignore anything that looks like a banner or ad. Sometimes giant text just looks like something meant to be ignored.
It happened to me once when reading a FAQ for rootnode support IRC channel. There was a most important "point 0" in FAQ, that was emphasized by moving it above the page header. It was supposed to be the very first thing visitor will read, but my mind didn't even register this text being there (even after being told that there is a "point 0" and revisiting the page). Needless to say, I got into some trouble because of that, but I managed to convince FAQ maintainers that banner blindness[1] is a real thing, and they fixed the FAQ.
Re: Your Users Won't Read
#23In my experience. It's Murphy's Law adapted to reading.
If you pour a lot of care and attention in to some copy or instructions. They won't even not read it, they will flagrantly disregard it.
If you fluff up some filler text to fit a space, they will go through it with a fine tooth comb and hold you to the fire over it.
In my experience, you can't win.
Re: Your Users Won't Read
#24Earlier quoted context omitted.
On top of this, users have also been trained to ignore anything that looks like a banner or ad. Sometimes giant text just looks like something meant to be ignored.
You should see this website: http://airforcefcu.com/
I didn't even need to expend any mental effort to ignore the large advertisement-shaped blocks there.
AdBlock Plus did it for me, and delivered me a blank page.
Re: Your Users Won't Read
#25Earlier quoted context omitted.
You should see this website: http://airforcefcu.com/
I didn't even need to expend any mental effort to ignore the large advertisement-shaped blocks there. AdBlock Plus did it for me, and delivered me a blank page.
Apparently with no scripting, the middle of the page does not load.