Is it just me or is google getting a disproportionate amount of locked out issues?
Our production servers were suspended by Google Cloud
21–30 of 189 posts
Re: Our production servers were suspended by Google Cloud
#22With many online services, if there is something that needs verification (like confirming your email address), every time you use the app you will see a banner at the top reminding you of this need.
Anything that is a countdown to doom should be a persistent banner on the app, reminding you of the importance and maybe even showing how many days left you have to deal with it.
Re: Our production servers were suspended by Google Cloud
#23bait and switch.
It's so easy, all you need is x. Then when you're far enough in they demand a through w or you're shutdown with extreme prejudice. Do they really need it? Is that what you agreed to? Did you negotiate the change in terms. "I am altering the deal, pray I do not alter the deal further..." They don't blush. They don't flinch they don't even blink. Good luck if you really don't have another choice.
Is the whole "cloud" just a con to trap people with predatory pricing into a massive overspend?
Re: Our production servers were suspended by Google Cloud
#24With many online services, if there is something that needs verification (like confirming your email address), every time you use the app you will see a banner at the top reminding you of this need. Anything that is a countdown to doom should be a persistent banner on the app, reminding you of the importance and maybe even showing how many days left you have to deal with it.
Or maybe, make a phone call?
Re: Our production servers were suspended by Google Cloud
#25"I missed an email that had important in the title because I didn't think it was important, now my servers are suspended and it's all Google's fault". Makes sense, I'm sure you'll fare better with Amazon.
More like "we gonna mess up customer's entire business because we can't bother to give a call on phone (even robocall would have been fine)". I get phone calls/sms for my phone bill/internet bill/electricity bill or even amazon deliveries. I guess a customer's business is not that important for google cloud
Re: Our production servers were suspended by Google Cloud
#26In many ways, Google continues to expose the failure of automation. The 2010s dream of "megacorp serving everyone with centralised programming" ever more exposed as an unethical pipedream.
> failure of automation Many of the Google horror stories are less a failure of automation and more just a failure of well designed business processes. This same event could/would have occurred if it were humans sending the "additional information required" emails and also following a protocol of "shut them down in 10 days if they don't provide". The fact that this process was (most likely) automated is not the issue…
Every time I’m told it was an automatic system at Google, I doubt it. I can’t imagine all those heavy decisions aren’t actually reviewed by humans, who validate the automatic suggestions.
Would anyone imagine that the decision to cut off a customer entirely, is not checked by a clerk? by a lawyer? The defense “It was automatic” doesn’t even pass the basic sanity test.
Re: Our production servers were suspended by Google Cloud
#27"I missed an email that had important in the title because I didn't think it was important, now my servers are suspended and it's all Google's fault". Makes sense, I'm sure you'll fare better with Amazon.
“Google sends a single email to a single inbox before killing production servers” sounds more accurate.
I’m sure they will do better with AWS because AWS isn’t stupid enough to kill everything you have after a single email warning.
Re: Our production servers were suspended by Google Cloud
#28With many online services, if there is something that needs verification (like confirming your email address), every time you use the app you will see a banner at the top reminding you of this need. Anything that is a countdown to doom should be a persistent banner on the app, reminding you of the importance and maybe even showing how many days left you have to deal with it.
Or maybe, make a phone call?
I got a phone call from a domain registrar a few months ago. They let me know one of my domains was expiring and they didn’t have a card on file.
I thanked them, hung up, and have since been slowly moving all my domains over to them.
I really appreciated that phone call.
Re: Our production servers were suspended by Google Cloud
#29Google don't care what your name is... They just want to be paid.
However, the law requires them to not do business with people on the US embargo list. And to verify that, they need your name.
That is probably why there was no way to ignore this paperwork, and why customer service couldn't override it.
Re: Our production servers were suspended by Google Cloud
#30Better use colocated servers. You own the hardware, the app and the data.
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