Not everyone got this version of the notice. Here's a reddit user who posted [1] that they were SIM swapped: > Additionally, on January 1, 2023 for about 1 hour 48 minutes, your mobile phone service was transferred from your SIM card to another SIM card. During the time of this temporary transfer, the unauthorized access could have involved the use of your phone number to send and receive phone calls and text message…
Oof, that's not good. As a Fi user, I'm pretty angry at the moment even though I got the other version of the notice. That's because one of the main reasons I was using Fi in the first place was the perceived protection against sim swapping, via a super locked down special purpose Google account and the apparent inability of T-Mobile CSRs to access Fi customer data. The first thing I thought upon reading the notice w…
People will lose their 2FA. It's a fact of life. Lost keys with your yubikey. Broken phone without a backup of your totp. Etc.
After that, how do you prove that someone owns their account?
Send a photocopy of your passport? No way to edit a picture, right?
Answer some security questions, which you certainly forgot the answer to. And people are likely using the same questions with the same answer on many sites.
Tell them tough luck?
The problem is there isn't a good answer for the most common failure mode. SMS 2FA isn't perfect, but it is accessible to nearly everyone and delegates ownership proof to the telephone company.