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Update: Stripe is holding over $400k of mine with no explanation [resolved]

news.ycombinator.com

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Re: Update: Stripe is holding over $400k of mine with no explanation [resolved]

#21

Post by pastor_bob »

DevX101 wrote: post #5

I'm glad your issues were sorted, but I'm uncomfortable with the idea that you need to make a social media post to get a customer service issue resolved. This isn't just stripe. I see this with many other companies on social media. I don't post on Twitter, and I'd rather not put my account details for some service I use in a public forum. It's starting to seem like for too many companies, resolving public complaints…

Public shaming and social media managers are probably more flexible than customer support, if it even exists, (i.e. they can forward a complaint to the right people).

I'm sure there is a solution to better solve these 'problems' that pop up but not something high on the list for most places to pursue.

Re: Update: Stripe is holding over $400k of mine with no explanation [resolved]

#22

Post by no_wizard »

throwawayapples wrote: post #10

Are there any real alternatives to Stripe? Obviously Adyen if you're in EU, PayPal/Braintree, etc, but Stripe is really the big kahuna. What about building your own with Authorize.net? Are there any old-school gateways like that left out there that are still independent? (can one do payments in the 10-100$ USD range on the blockchain? What if you don't want to go through an exchange?)

Adyen can be used beyond the EU[0] and they’re quite reasonable as well. Covers the majority of commerce areas globally

[0]: https://www.adyen.com/knowledge-hub#pago_local

Re: Update: Stripe is holding over $400k of mine with no explanation [resolved]

#23

Post by marpstar »

droopyEyelids wrote: post #17
ghoomketu wrote: post #11

> Thanks to @dang for getting a Stripe employee to respond and he was finally able to resolve the issue for me. I think it's time to add another HN tab called Complaints where we can post complaints for the common culprits like Google, Stripe, Pinboard, etc. It sounds backwards but the amount of people HN has helped over years it must add to millions of dollars to priceless things like getting back your email and pho…

Have we ever seen a complaint for Pinboard?

https://news.ycombinator.com/item?id=29873306

Re: Update: Stripe is holding over $400k of mine with no explanation [resolved]

#24

Post by netman21 »

throwawayapples wrote: post #10

Are there any real alternatives to Stripe? Obviously Adyen if you're in EU, PayPal/Braintree, etc, but Stripe is really the big kahuna. What about building your own with Authorize.net? Are there any old-school gateways like that left out there that are still independent? (can one do payments in the 10-100$ USD range on the blockchain? What if you don't want to go through an exchange?)

Not sure why Square is never mentioned. I use them for my book sales. They work with Woocommerce and my fulfillment warehouse scrapes the orders three times a day. While my experience with Stripe for my SaaS product has been great I don't like that they hold on to funds for ten days. Square transfers the money the same or the next day.

Re: Update: Stripe is holding over $400k of mine with no explanation [resolved]

#25

Post by sdwr »

honoraryfly wrote: post #6

Did they give any explanation of exactly why they had temporarily stolen your $400,000? That's what would worry me the most after it's been resolved, just how arbitrary and opaque and uncommunicative their whole process is. I wonder how many other people they've screwed over with this terrible approach to customer service. We'll probably never know, it's not something they're likely to be transparent about. I'm very…

I'm guessing the risk on Stripe's side is that OP (or someone else!) is using a bunch of stolen credit cards to make purchases. If there are a lot of chargebacks, Stripe's on the hook for that.

Re: Update: Stripe is holding over $400k of mine with no explanation [resolved]

#26

Post by d883kd8 »

DevX101 wrote: post #5

I'm glad your issues were sorted, but I'm uncomfortable with the idea that you need to make a social media post to get a customer service issue resolved. This isn't just stripe. I see this with many other companies on social media. I don't post on Twitter, and I'd rather not put my account details for some service I use in a public forum. It's starting to seem like for too many companies, resolving public complaints…

There's this other thing where instead of posting your Complaint to HN you can file your Complaint in a court of law, it's kind of like an analog version of Zendesk that every company has to use.

Re: Update: Stripe is holding over $400k of mine with no explanation [resolved]

#27

Post by Semaphor »

throwawayapples wrote: post #10

Are there any real alternatives to Stripe? Obviously Adyen if you're in EU, PayPal/Braintree, etc, but Stripe is really the big kahuna. What about building your own with Authorize.net? Are there any old-school gateways like that left out there that are still independent? (can one do payments in the 10-100$ USD range on the blockchain? What if you don't want to go through an exchange?)

> Obviously Adyen if you're in EU

Though they have "call us" so I’m thinking it’s only for big businesses.

> one do payments in the 10-100$ USD range on the blockchain

Yes, depending on the chain that results in expensive fees, and then there’s the whole wait for validations which makes it not so instant.

> What if you don't want to go through an exchange?

If you want to convert it to a proper currency, you’ll either have to do that, or something like localbitcoin.

Re: Update: Stripe is holding over $400k of mine with no explanation [resolved]

#28

Post by looping__lui »

hn_throwaway_99 wrote: post #12
moralestapia wrote: post #3

Earlier quoted context omitted.

As is the case with this kind of threads, it's quite embarrassing (for Stripe) that HN is their customer support outlet. Just as HN is great for showing up stuff and building brand awareness, the opposite is true as well; for me, at least, every time I see issues like this it erodes my perception of Stripe and makes me a bit averse of using their services.

And the alternative is?? I'm not suggesting there are no alternatives to Stripe, but I am suggesting I'd be doubtful to think that there are other companies that don't also have painful customer service snafus.

We had a great experience w/ Fastspring: https://fastspring.com/

It has been a few years though since we sold the company. Super easy to set up, super reliable. Never had any issues w/ them.

Re: Update: Stripe is holding over $400k of mine with no explanation [resolved]

#29

Post by mytailorisrich »

lol768 wrote: post #9

> But, there is a balance between automation and manual review. When someone like me gets caught up in an automated system there needs to be better ways of letting support help that person. This keeps happening, again and again. It's not just Stripe, Google is a huge offender when it comes to automated decision-making and next-to-no human support when it inevitably goes wrong. GDPR explicitly requires that companies…

Of course none of that applies if the Stripe account belongs to a business as opposed to an individual.

Re: Update: Stripe is holding over $400k of mine with no explanation [resolved]

#30

Post by eole666 »

Stripe seems really expensive with poor support... Apparently they take more than 1.4% of your earning. For $400K, it's more than 11 200$. With that money you could hire a developer for a month or two and make him/her create a payment platform adapted to your needs and under your control.
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