Key paragraph for our friends who don’t RTFA > iRobot … confirmed that these images were captured by its Roombas in 2020. All of them came from “special development robots with hardware and software modifications that are not and never were present on iRobot consumer products for purchase,” the company said in a statement. They were given to “paid collectors and employees” who signed written agreements acknowledging…
I did not expect to see actual photos of the woman sitting on the toilet in this article. But damn, they're real and published dead center. It's awful and voyeuristic to feature, but in a way it brings to life the freakishly perverse Orwellian horror of all of this.
This piece hits hard, as it should.
How did neither Roomba nor ScaleAI have safeguards against PII of this nature? This is inside people's intimate spaces. It could have been sex. Or children. How did they not think of this?
This sort of disregard for privacy should be punished, and this woman should be able to sue Roomba and ScaleAI for a handsome sum.
Maybe they did have some kind of internal data privacy policy or 3rd party policy, but it was wholly inadequate.
My team once had a certain perennial Billboard chart topper's login credentials due to suspected mishandling by one of their team (I'm still afraid to say whom), but you'd better believe we treated it - and all of our customer data - as sacred taboo. Mishandling PII was fireable at minimum, and could probably land us in litigation with a permanent mark against our careers.
We need GDPR/CCPA++ protections here. As an added bonus, the companies that play nice will get a comfortable moat in the form of their compliance.