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Rackspace Exchange hosting down ~18 hours; “solution” is to start over on O365

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Re: Rackspace Exchange hosting down ~18 hours; “solution” is to start over on O365

#21

Post by jiayo »

troupe wrote: post #17

I have a number of mailboxes on the services that are down. The big issue is that they aren't really communicating what is actually wrong so it is hard to tell if we should set email up on a different service. Also if we switch to O365 that they are offering as a work around, it isn't clear how that would be merged back with the existing mailboxes. Or maybe the suggestion of O365 indicates that they don't think the o…

Ransomware (or at least a breach) is exceedingly likely.

> #Rackspace’s managed Exchange documentation points to Exchange clusters which are all offline. When viewed on Shodan, a few days ago they have the Exchange build number from August 2022 - ie before #ProxyNotShell patches.

(Quote via https://web.archive.org/web/20221203050944/https://cyberplac...)

Re: Rackspace Exchange hosting down ~18 hours; “solution” is to start over on O365

#24

Post by loteck »

fraXis wrote: post #20

What’s a good alternative to switch to if someone wants to move off of Rackspace?

If after witnessing a Rackspace meltdown someone is still a glutton for guaranteed pain and wants to go down with the Hosted Exchange ship, Intermedia has been around doing it for a long time.

Otherwise, SMEs should find a good value-add licensing partner and move to O365. Use a proper migration service to make it easy.

Re: Rackspace Exchange hosting down ~18 hours; “solution” is to start over on O365

#25

Post by Godel_unicode »

djbusby wrote: post #23
maxbond wrote: post #11

Pour out some coffee for the engineers at Rackspace & their impacted customers who are losing their Friday evening to this.

The whole weekend. F

And the next one, this requires extensive manual actions per mailbox. Microsoft is about to get gifted a ton of new customers.

Re: Rackspace Exchange hosting down ~18 hours; “solution” is to start over on O365

#26

Post by woleium »

Thaxll wrote: post #12
kgwxd wrote: post #4

The first small startup I worked for used Rackspace and I really liked their service, but I thought they died off over a decade ago.

They missed the cloud train 12 years ago or so.

they have been buying cloud services companies like Onica for a while though

Re: Rackspace Exchange hosting down ~18 hours; “solution” is to start over on O365

#27

Post by miles »

Rackspace just updated the status page[0], saying in part:

"After further analysis, we have determined that this is a security incident. ... We are working through the environment with our security teams and partners to determine the full scope and impact. ... We currently do not have an ETA for resolution. We are actively working with our support teams and anticipate our work may take several days. ... [W]e are encouraging admins to configure and set up their users accounts on Microsoft 365 so they can begin sending and receiving mail immediately."

[0] https://status.apps.rackspace.com/index/viewincidents?group=...

Re: Rackspace Exchange hosting down ~18 hours; “solution” is to start over on O365

#28

Post by mdasen »

kgwxd wrote: post #4

The first small startup I worked for used Rackspace and I really liked their service, but I thought they died off over a decade ago.

I looked up their numbers and was surprised. DigitalOcean got $533M in revenue over the past year while Rackspace did $3.1B. It looks like Rackspace's revenue is 5.8x that of DigitalOcean. Cloudflare's revenue is $894M. Even Akamai is only $3.6B in revenue.

AWS is much larger (in the $70-80B per year range, it was $71B for 2021), but it looks like Rackspace is still pulling in a sizable amount of revenue compared to a lot of places.

Re: Rackspace Exchange hosting down ~18 hours; “solution” is to start over on O365

#29

Post by mmanciop »

troupe wrote: post #17

I have a number of mailboxes on the services that are down. The big issue is that they aren't really communicating what is actually wrong so it is hard to tell if we should set email up on a different service. Also if we switch to O365 that they are offering as a work around, it isn't clear how that would be merged back with the existing mailboxes. Or maybe the suggestion of O365 indicates that they don't think the o…

With the mind-numbing level of incompetence that they are displaying here, would you actually consider availing yourself of their services? As the saying goes, fool me once, shame on you, fool me twice,…

Re: Rackspace Exchange hosting down ~18 hours; “solution” is to start over on O365

#30

Post by technion »

Godel_unicode wrote: post #25
djbusby wrote: post #23

Earlier quoted context omitted.

The whole weekend. F

And the next one, this requires extensive manual actions per mailbox. Microsoft is about to get gifted a ton of new customers.

They were already ms customers. One spla license for hosted exchange has a higher wholesale cost paid to Microsoft than the exchange online e1 they are now supplying.

The hosted exchange model has been a bad business idea for a while, before you even consider events like this.

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